Sales Manager
Resume:
SHENIQUA SMITH
Aurora, CO 80015
Phone: 720-***-****
Email: wka1te@r.postjobfree.com
SALES MANAGEMENT / BUSINESS DEVELOPMENT / LEARNING AND DEVELOPMENT
Building Corporate Value and ROI through People and Processes
Results-driven business professional with 15 years of successful sales and account management experience. Proven track record of delivering and sustaining revenue and profit gains. Exceptional communicator with a consultative sales style, strong negotiation skills, strong problem-solving abilities, and a keen client needs assessment aptitude.
Savvy senior leader, skilled in building cooperative working relationships, drive productivity, support change management initiatives, and motivate others to continuously deliver superior performance results. Combines expertise in account management, teambuilding, strategy development and execution, training, and performance enhancement programs, with complex negotiation, transactional, and interpersonal skills. Backed by solid credentials, including an MBA and a BS in Business Administration.
AREAS OF EXPERTISE
Executive Leadership
Strategic and Tactical Planning
Account Development/ Acquisition
Target Marketing and Penetration
Internal and External Consulting Recruitment / Induction / Retention
Sales Team Training/ Supervision
Teambuilding / Coaching / Mentoring
Organization and Staff Development
Contract Negotiations Learning and Development
Sales Presentations/ Closing
P & L/ Financial Reporting
Budget Management
Broker/ Vendor Relations
HIGHLIGHTS OF QUALIFICATIONS
Smart; experienced, results driven, conceptually strong; excellent problem solving skills with the ability to draw intelligent and insightful conclusions and implement system-wide plans for improved performance.
A high performer, motivated to achieve exceptional results with a track record of personal accountability and an ability to influence others and make things happen across organizational lines.
Excellent communication and interpersonal skills with the ability to establish immediate credibility with senior executives, subordinates and frontline employees, frame critical issues and present compelling solutions, and communicate complex ideas concisely and effectively in oral and written form.
A strong leader with ten years of increasingly responsible business development leadership experience.
SELECTED PERFORMANCE MILESTONES
Assisted in the creation of National Accounts within the Wholesale Lending Division in 2006.
Was responsible for driving production volume from $0 to $70 million over 60 days in 2006.
Captured key client base which contributed 80% of total revenue in 2007.
Acted as a member on the sales force reorganization team in 2008.
#1 Retail Branch in May, June, and July of 2006.
Awarded Top Manager second quarter of 2006
Achieved 95% out 100% on quality control review of closed loans, led the company in this area in 2007.
2004 Retail Branch of the year for closed loan units.
Awarded Trailblazer of the year in 2002 for assisting in the creation and implementation of a new real estate sales strategy to be used by branches throughout the United States.
SHENIQUA SMITH
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CAREER PROGRESSION AND ADDITIONAL PERFORMANCE MILESTONES
Branch Manager Trainee, Retail Banking, J.P. Morgan Chase- Aurora, CO March 2010- Present
Provide complete financial services including investment sales and mortgage origination to retail banking consumers. Provide direction and training to banking team, in a banking branch that produces 5500 transactions totaling on average. $2.5M in revenue on a monthly basis.
Set monthly goals and performance benchmarks for team.
Responsible for business development for personal production as well as production of team of personal bankers.
Provide coaching, training and direction to sales team to implement sales strategies from corporate office.
Work closely with other peer groups within Chase to create strategy to implement to drive in more production to individual banking location.
Forecast and set monthly production goals for the team as a whole as well as per individual team member.
Implement new banking rules and regulations.
Manage monthly profit and loss statement.
Sales Manager, National Accounts, CitiMortgage – Centennial, CO September 2006 – February 2009
Provide overall strategic Account Management and Learning and Development leadership for the National Accounts Region of the Wholesale Lending Division (1100 accounts with annual revenues of 1.2B) including coordination of strategies and tactics across markets, oversight of initiatives and operations in the field, planning, budgeting and measurement of results. Managed inside sales team of 15-25 account executives.
Provide guidance and support at all management levels
Manage an inside sales team that utilizes a telesales approach in driving in production.
Provide coaching, training and direction to sales team to implement a consultative sales approach when working with client base.
Project strong leadership skills with a high degree of influence and persuasion to direct, inspire and develop a high performing team of mortgage account executives to superior levels of accomplishment.
Provide strategic leadership by partnering with Senior Leadership Team (Senior Vice President and three Relationship Managers) to drive business results.
Forecast and set monthly production goals for the team as a whole as well as per individual team member.
Manage monthly profit and loss statement.
Made sales presentations to key corporate executives of accounts to increase business results.
Branch Manager, Wilmington Finance – Greenwood Village, CO October 2005 – September 2006
Led retail mortgage branch comprised of 30 loan officers, 3 team leads and 2 two processors in the production of mortgage loans in 10 states. The team produced $115 million in volume in 2006.
Provided strategic leadership by partnering with Senior Leadership Team (8 Branch Managers and Managing Director) to drive business results.
Provided strategic leadership, direction and interpretation of state lending laws.
Led the talent management strategy focused on developing individuals/teams to achieve business goals; retain talented leaders; manage the succession plan; provide mentoring and coaching opportunities; and appraise employee performance accurately and timely.
Created a consistent and productive employee experience in branch that duplicated the corporate headquarters culture.
Managed monthly profit and loss statement to keep expenses in line with goals.
SHENIQUA SMITH
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Sales Manager, Wells Fargo Home Mortgage – Lone Tree, CO January 2005 – October 2005
Led a team of 10 Home Mortgage Consultants in the Retail Mortgage Industry; team concentrated on producing mortgage loans in the state of Colorado; Home Mortgage Consultants were spread out amongst 5 Wells Fargo Bank locations.
Responsible for developing and maintaining relationships with realtors, title company representatives, and financial planners to increase the sources of business the team had access too.
Developed and implemented business development strategy to create a process of working with bank customers that were in need mortgage lending assistance.
Produced and manage own book of business; led the team in personal production in May and July 2005.
Set team goals and individual goals as well as stretch goals for the team based on established business partnerships.
Branch Manager, New Century Mortgage – Denver, CO May 2003 – Jan 2005
Directed the activities of 15 loan officers and 2 processors in retail mortgage branch, supporting Colorado, New Mexico and Wyoming in producing non-prime mortgage loans.
Structured and priced mortgage loans to meet the needs of borrowers while focusing on delivering a suitable and affordable loan.
Selected, developed and coached sales staff to create high performing sales team.
Built strong relationships and fostered teamwork among operations staff, trainers, and regional leadership to achieve maximum performance.
Promoted a competitive sales environment in fast-paced office to build a solid and high producing team.
Region Sales Manager, Citifinancial – Aurora, CO October 1998 – May 2003
Managed a territory of consumer finance branches which consisted of 6 districts, 32 branch offices and approximately 200 employees; focused on business development and avenues to increase the production of personal secured and unsecured loans as well as real estate loans.
Provided training and coaching to branch employees to enhance skill sets to increase business.
Partnered with branch management to strategize on branch production ideas and ways to increase business.
Acted as liaison between region offices and branches; explained and implemented any company policy changes.
Built relationships with vendors, clients and businesses to drive in more potential customers to local branches.
ADDITIONAL PROFESSIONAL BACKGROUND
EDUCATION
Master of Business Administration
University of Phoenix
Lone Tree, CO – June 2005
BS- Business Administration
University of Colorado
Boulder, CO – May 1996
Xinnix Mortgage Academy
Tactical Sales and Marketing Training
Xinnix Mortgage Academy
Leadership and Management Training
AFFILIATIONS AND OFFICES HELD
National Association of Mortgage Brokers
5iveto9ine Black Professional Network – Co-Founder
Alpha Kappa Alpha Sorority, Inc. – Finanical Secretary
PROFESSIONAL LICENSES
FINRA Series 6
License to sell mutual funds and variable annuities.
FINRA Series 63
Out-of-state security license
Life and Health Insurance Producer
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