Customer Service Sales
Resume:
Dina Vulpis Montreal, QC
Languages spoken and written:
English, French and Italian
wk8ebh@r.postjobfree.com
Resume
My goals are to pursue a promising career in a successful and established
organization. I have acquired 20 plus years of experience in dealing with
customers and busy workloads within strict deadlines. I enjoy a challenging career
with a variety of tasks to unfold. I am an individual who achieves on-going
success with her team. Ultimately, my goal is to work hard with full determination
and dedication in order to achieve organizational as well as personal goals.
Experience
Debit/Credit Memo Specialist- Customer Care
HRG NORTH AMERICA 1992- Present
Microsoft Word, Excel, Ernex, Sabre, Moneris, Agresso, Problem Solving, Communication
skills, Organization, Credit card transactions, Working Under Pressure
• Administrative support/ Supervisory/Management duties
• Able to turn a negative perspective to a positive one
• Received many accolades from clients for excellent customer care
• Independent/Quick learner, very organized/great management skills
• Data entry/ prepare reports/ examine trends/Call Centre environment
• Team leader for group of 6 people
• Have achieved the “HIGHRIDER” recognition due to superior job performance
Reservationist, Travel consultant
JET VACANCES 1990-1992
Team Leader, professional reservationist, Training subordinate
• Work efficiency and communication
• Working under pressure, Filing
• Responsible for all problem files
• Assisting ticketing dept.
Salesperson/ Cashier
BOUTIQUE LAURA 1989-1989
Sales person/ Cashier
• Operating cash register and public relations
• Control of floor management and inventory
Telemarketing, Setting Appointments
COLEMAN LE PAGE 1988-1989
Sales and Marketing
• Established good communicating skills and responsibilities
Education
Laurier MacDonald High School
Secondary 5- Honor Roll Student 1987-1988
Canadian Travel School 1989-1990
Customer Care, B.S.P Agency Accounting-
Travel Sales & Marketing
Champlain College 1988-1989
World Destinations, Accounting, Statistic
Quebec Regional Tour, Geography
Fundamentals of Business
References
References available upon request.
Dina Vulpis
11583 Charlotte Tasse
R.D.P Montreal, Qc
H1E 0V6
Attention: DIRECTOR OF PERSONNEL
RE: APPLICATION FOR EMPLOYMENT
Dear Sir/ Madam,
Your successful and progressive company has incited me to offer you my services. I
believe my professional years of experience combined with my educational training and
dedication, qualifies me for a career opportunity with your corporation.
My 20 plus years of experience in the customer service industry has taught me
administrative skills, loyalty, and how to analyze concerns and provide resolutions with
exceptional results.
In addition to my extensive office experience, I am a focused team player with my strong
organizational and communication skills. My broad background makes me an excellent
candidate for this position. I’m a highly professional and motivated individual.
Please find attached my curriculum vitae for your review and consideration. I would like
to thank you for your time and consideration. I hope to hear from you in the near future.
For further information, please contact me at 514-***-****.
Yours sincerely,
Dina Vulpis
wk8ebh@r.postjobfree.com
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