Project manager

DOMINGO M. ARIENDA

San Rafael St. Sto. Domingo Albay 4508

Mobile # 099********

Email add: *.*******@*****.***

Four years experience in customer service.

Knowledgeable in leading team.

Excellent in presentation/communication skills.

Can work in multitasking.

WORK EXPERIENCE

Mr. Crab Restaurant (Airport Road Washington Drive Legazpi City 4500) July 30, 2011 to present

Posistion: Manager

Working with the executive chef to determine menu items and pricing

Managing customer relations

Dealing with staffing issues

Motivating, managing and training employees

Ordering supplies

Marketing

Keeping the restaurant in compliance with health codes, etc.

Pepperland Hotel (Airport Road Washington Drive Legazpi City 4500) 2007 to July 29, 2011

Position: Front desk clerk (Receptionist)

Answer telephone, screen and direct calls.

Take and relay messages.

Provide information to callers.

Welcoming guests

Direct persons to correct destination.

Deals with queries from the public and customers.

Ensures knowledge of staff movements in and out of organization.

General administrative and clerical support.

Prepare letters and documents.

Receive and sort mail and deliveries.

Schedule appointments.

Maintain appointment diary either manually or electronically.

Tidy and maintain the reception area.

North American Bankard (S.L Technoligal College Foundation Legazpi City) May 2007 to Oct. 2011

Position : Outbound Call Center Agent

Calls qualified American Business Owner

Offers lowest processing rate fee (Visa and Mastercard)

Provides inquiries to the clients.

Citibank Card Center (10th floor Mega Plaza Condominium Ortigas Pasig City) Nov. 2006

Position: Marketing Exec. Officer

Provide a dynamic strategy in sales.

Initiates marketing plan for a day to day operation.

Verify qualified credit card applicants.

Provides market list for the team.

Leads the team in telemarketing.

AFFILIATION

HOTEL AND RESTAURANT MANAGEMENT

President S.Y (2009-2010)

SEMINARS ATTENDED

Personality Development briefing Oct. 5, 2010

Philippine Airlines (Manila)

Basic Hotel Operation Seminar Oct. 4, 2010

Subic International Hotel

Putting the hospitality skills of tomorrow into practice today March 17-18, 2010

Tanchuling College

Updates & Trends on Hospitality (Management Education) March 5-6, 2010

Divine Word College of Legazpi

Where can HRM take you? (Job opportunities for HRM grad.) Sept. 11, 2010

Tanchuling College

Bridgecom sa bayan (Meat processing & basic hog raising training) July 1, 2010

Pepperland Hotel

Educational Store Exposure Program (E.S.E.P.) Dec. 21, 2009

Chowking Legazpi downtown

Cooking in a modern & comprehensive ways Sept. 10, 2008

Friendship Hall Tanchuling College

EDUCATION

Bachelor of Science in Hotel and Restaurant Management S.Y. 2010-2011

Tanchuling College Legazpi City

Graduated as Cumlaude with the GPA 1.36 on a 1.0 scale

AWARDS:

Leadership Award

Loyalty Award

Best in Curricular Activities

Best in Baking

Best in Practicum

Assoc. Hotel and Restaurant Management April 15, 2010

Tanchuling College Legazpi City

Academic Distinction

Best in Baking

Best in Cooking

SHORT COURSE

100 HOURS CALL CENTER

PGMA TRAINING FOR WORK SCHOLARSHIP CERTIFICATE

SKILLS:INTERNET/WINDOWS/WORD/EXCEL/POWERPOINT PRESENTATION

REFERENCES

Mrs. Edibeth Galang Rapada Mobile # 63-092******** / 092********

Human Resource Manager (Pepperland Hotel)

Mrs. Russel Mansanillo RN. Tel.# 480-2513 or 820-4987

Dean of Nursing Dept. (Tanchuling College)

Dr. Vicente NY. Tanchuling Tel. # 480-2513

President of Tanchuling College

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