Willing & more than Ready to work

Pam Parer

OBJECTIVE

To obtain a position in the information technology field where I can utilize my degree and skills as well as take on new responsibilities and challenges. I would like to be able to provide strong technical support to end users while enabling them to provide a positive experience to external customers. I would like to work as a team member to support a company in current and future technical capabilities.

EDUCATION

DeVry University, Addison, IL

Bachelor of Science in Network & Communications Management

Graduation: March 2007

Energy Technician School, Oakbrook, IL

1998

VOLUNTEER WORK

Holy Family Parish, Inverness IL

n PC installation

n Wiring/Network configuration

n Trouble shooting

n Printer repair

n Software installation

Internship

ConAgra Foods, Naperville IL

n Imaging

n User accounts

n Dock Installation

n Phone configuration

TECHNICAL SKILLS

n Windows XP

n Outlook Express

n Lotus notes

n Microsoft 2007

n Symantec Imaging

n Symantec back up

n Symantec anti-virus

n Electrical wiring

n Printer installation

n Lotus notes

n Software installation

n Familiar with switches and routers

n Avaya

n Lan/Wan

n Linux

n PC installation/Network configuration

n Trouble shooting

PROFESSIONAL EXPERIENCE

ConferencePlus Inc., Schaumburg, IL August 2004 – Present

Meeting Manager

n Lead large site calls

n Over see all Automated bridges (Avaya & Voyant)

n Reservation Cross -Trained

n Live Meeting trained

n WebEx trained

n Proficient in CRBS data base

n Earned four Customer Service awards

Knupper’s Nursery, Palatine, IL April 2004- December of 2004

Cashier

n Cashier

n Customer Service

Palatine Stables, Palatine, IL September 2003-December 2004

Front Desk Reception

n Party coordination

n Customer Service

Commonwealth Edison, Elgin, IL January 1979- May 2003

Energy Technician

n Arranged and executed appointments

n Liaison between company and customer

n Wired electrical boxes

n Disconnect and restored services

n Configured multiple unit electrical services

Senior Meter Reader

n Senior Reader, responsible for high priority accounts

n Earned three customer care awards

Contact this candidate