Customer Service Sales

NEIL R. FOY

*** ******* ******

NEW YORK, NEW YORK 10031

646-***-****

770-***-****( Message)

Objective

I am seeking a challenging position, utilizing my abilities gained through my experiences and education, with the opportunity for professional growth based on performance.

Experience

12/10-10/11 World Travel Holdings, Wilmington, Massachusettes

Customer Service Specialist

‘Customer Service(Inbound/Outbound calls)

‘ Reservation processing

‘ Billing/payment processing

‘ Account resolutions

04/10-12/10 Allconnect Corporation, Atlanta, Georgia

Relocation Specialist

‘ Customer Service

‘ Assisting customers with relocation of utilities/home services

‘ Problem resolution, liaison with providers

11/04- 10/09 Knology Corporation, Augusta, Georgia

Sales Specialist

‘ Customer Service

‘ Obtaining new customer accounts

‘ Customer Retention

‘ Account Resolution and billing assistance

‘ Liaison between Direct Sales Reps and Division Personnel

03/01- 11/04 Comcast Corporation, Augusta, Georgia

Customer Service Supervisor

‘ Training and Employee Development

‘ Supervision and Delegation of team of 14 employees

‘ Preparation of progress reports

‘ Monitoring sales and retention trends for the department

Neil R Foy

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Education

1980- 1984 Brooklyn Technical High School Brooklyn, New York

1992- 1994 Mercy Community College Dobbs Ferry, New York

Skills

Microsoft Word, Microsoft Excel, Data Entry ( Alpha/ Numeric)

Collections, Customer Service, Sales, Management

All General Office Skills

References

Available upon request

Contact this candidate