Customer Service Sales
Resume:
Shawn Higgins
Sheffield lake OH 44054
*************@*****.***
My Job Qualifications
I have over twenty years of experience working in retail sales and customer service.
I pride myself in excellent customer service skills and problem solving. I believe feedback does
improve job performance and concerns of the company should be important to all employees.
I am clean-cut, Well-dressed, and speak clear and proper English. I am a Well-mannered people person.
Work experience
Last employment
1.Power Direct
2908 Euclid ave Cleveland, OH 44115
1/30/2011 to 6/30/2011
Phone sales of DirecTV. Top seller in less than 90 days.
Earned achievement awards as well as other sales awards.
Trained others to sell on the phone. AKA Side jack.
2.Genreral Nutrition Center
4021 Oakwood Blvd Hollywood, FL 33020
07/14/09 to 11/10/2010
Sales Associate
Sold Vitamins, supplements, ect. Focus on high margin item sales.
Increasing a noticeable profit margin. High impact on employees to be more productive.
Key holder, Closer. Filling out all closing paper work. Counting and safe drop of the money.
Traveled to other GNC stores to fill in for shifts. 50+ average per sale
Clean store daily, dusting all shelves, taking out garbage, cleaning windows,
blocking and facing all products and sweeping and mopping of floors.
3.Walmart,
2016 Millennium Courtland Ohio, 44484
04/04/2008 to 01/21/2009
Service Writer
Sold oil changes to a high volume of walmart customers daily, exceeding quotas.
Achieved status as the number one salesman in the region for Ohio and Florida.
Set new records in add-on sales and up selling products for both regions.
I was asked to give a speech to employees on better customer service skills and selling tactics.
I also traveled to near by stores to help with sales and to set up displays.
4.Genreral Nutrition Center
5555 Youngstown rd Niles Ohio, 44446
09/12/2004 to 11/02/2007
Sales Associate
Sold vitamins, supplements, ect. Beating last years sales daily.
Exceeded 95% - 100% with daily target sale goals and objectives.
Achieved status as a top 3 sales associate in the region often.
Beat every contest in the region and surpass outside regions top stores in sales.
Traveled to near by stores to help with sales, display set up and opening new stores.
Key holder to open and close store.
Education:
12th grade high school education
Professional Grounds Management
20 hours in Business management
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