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Customer Service Administrative Assistant

Toughkenamon, PA, 19374
$15.00 an Hour
August 28, 2012

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**** ****** **.

Toughkenamon, PA 19374


Objective: Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as a collaborative team member.

Experience: 2012 – Present Catholic Health Initiatives, PA

Patient Account Representative

• Analyze open receivables to ensure adherence to contract terms, federal regulations, and policies and procedures.

• Ability to identify information regarding outstanding account receivable balances and works effectively to resolve issues.

• Interaction with specific internal and external business partners to resolve account receivables.

• Proficient in multiple computer programs including Microsoft Excel, Word, Outlook, E-Premis, Meditech, EHX, Health Care Reports, and Chartmax.

• Consistently meet and exceed quality performance guidelines.

• Display a high effort in collaborative efforts to support team members and facility.

• Excellent customer service skills with the ability to provide satisfaction and problem resolution.

• Maintain confidentiality and protection of sensitive data at all times.

2011 – 2012 Arrowsmith Cleaning Solutions Townsend, DE

Cleaning Person

• Basic cleaning responsibilities

2007 – 2010 Wissinoming Ambulance First Aid Corp. Philadelphia, PA

Administrative Assistant

• Dispatch incoming ambulance calls from dialysis, hospitals, and emergency facilities.

• Currier required paperwork from dispatch office to billing office daily.

• Translate intake sheets to ICD-9 codes and enter information into billing system.

• Input all new patients’ demographics, updates, and manage continuing accounts.

• Electronically transmit claims to Medicare using Medisoft billing software.

• Electronically receive Medicare reimbursement and post to patient accounts.

• Electronically transmit all commercial claims to insurance through Zirmed billing software.

• Responsible for maintaining monthly accounts management reports for supervisor.

• Establish and maintain a professional relationship with all facilities servicing patients.

• Handle all requests from insurance companies as well as patient care facilities for adequate documentation necessary for claim payment along with proper record keeping.

• Assist patients in setting up and rescheduling necessary transports.

• Handle high call volume, multiple lines.

• Archive yearly patient files.

• Train new employees on all billing systems and routine office duties.

2002 – 2007 Doctors Billing Clerk/Customer Care Corp. Huntingdon Valley, PA

Medical Claims Payment Poster/Claims Investigation

• Knowledge of ICD-9 coding 1,2, and 3

• CPT coding and billing intermediate documentation requirements for HCFA claims.

• Knowledge of Medicare guidelines for billing and problem solving for reimbursement.

• Trained in Zywin and Zymed billing systems.

• Responsible for posting the medical payments from various insurance carriers.

• Applying first, second, and third party payments for numerous practices.

• Trained in obtaining Medicare reports generated to each practice for claims processing.

• Able to trouble-shoot errors in the processing of the medical claims for reimbursement with insurance carriers.

• Understanding HCFA billing requirements along with HIPAA rules and regulations.

• Maintaining deadlines for client billing and employee bonuses.

• Consistently reduced client’s reports on monthly basis.

• Consistently met and exceeded production of quality standards in the office.

• Maintained pleasant atmosphere and able to get along well with others.

2002 – 2010 Rosewood Caterers Philadelphia, PA

Banquet Server

• Set up tables and layout according to party instruction.

• Provide quality service in polite and prompt manner to ensure customer satisfaction.

• Assist head waiter in servicing guests of honor and families.

• Prepare appetizers, hors d’oeurves, salads, desserts and coffee

• Serve guests during buffet and assist with all requests.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Break down room, dispose of linens, clean and sanitize all work stations.

Education: 2012 – Current Dawn Career Institute Wilmington, DE

Medical Billing and Coding Specialist

Skills include: Knowledge and understanding of general office procedures, HCFA 1500- Claim form completion requirements, proficient in medical terminology, overview of Federal, State and Commercial Insurance carriers, HIPAA guidelines, ICD-9-CM, HCPCS, and CPT coding instruction.

1993 – 1997 St. Hubert High School Philadelphia, PA

General Education, Typing I and II

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