Customer Service Technician

STEVEN MCKAY

** *.********** ****** *.Attleboro, MA

508-***-**** Email: *********@*******.***

TELECOMMUNICATIONS SPECIALIST

Installation ~ Testing ~ Repair ~ Customer Service

Telecommunications Field Professional with deep technical training and experience in installations,

testing, maintenance,repair and customer service.

-------------------------------------------- CORE COMPETENCIES --------------------------------------------

~ Microwave & Cellular ~ Base Station Installation

~ Digital-Analog Telephone Systems ~ Troubleshooting

~ Power Meters ~ Satellite TV & Radio Systems

~ Multi-site Equipment Audits ~ Power/Ground Wiring

-------------------------------------- TELECOMMUNICATIONS EXPERIENCE -------------------------------------

Clearwire/Ericcson Waltham, MA.

Field Technician(10-2011/11-2011)

• Responsible for Field Audit of Clearwire Wi-Fi equipment in POP’s and RBS site’s in Massachusetts.

Input data information and photo’s via laptop with air card using PLEX database.

Equipment: Samsung GAP System, Bridge wave MW Radio’s, Asentria Modem, Ciena Ethernet Switch,

Dragonwave Modem’s and Radio’s.

AT&T/Glotel Framingham, MA

Field Technician (11-2010/12-2010)

• Nokia Re-Harvest Project, Removing Decommissioned Nokia cabinets from Cell sites including power,

wiring and removal of equipment (radio's, power supply) and shipped for upgrades

BATTERY CORP/AT&T, Newton, MA.

Field Tester (3-201*-*-****)

• Responsible for DC Power and battery audits for AT&T RBS Sites . Equipment on-site Lucent/Nokia/Marconi Power plants and Nokia (Ultrasite) and Ericsson (3000 Series).

• Sites required completed check lists (power loads, battery leakage, alarms,) and photo documentation to corporate servers via FTP.

DISH NETWORK, Rockland, MA

Field Service Manager /Field Technician (7/2003 –12/2007)

• Installed & maintained home and commercial satellite systems.

• Responsible for training new hires in safety, installations, problem-solving, and product information.

• Successfully completed Management and Field Tech training Levels 1-3.

• Assisted in getting systems back online during the aftermath of Hurricane Rita; Houston, TX.

CONTRACT POSITIONS: TELECOMMUNICATIONS SPECIALIST (1997-2003)

SIRIUS SATELLITE RADIO; New York, NY

• Responsible for installation, testing & troubleshooting microwave satellite radio broadcasting sites

throughout North America (22 cities).

• The testing of HPA’s, GPS receivers, Satcom radio modulators included signal, phase adjustments,

power outputs, Vswr, leakage, alarms and complete system operation checklist.

• Coordinated project vendors to complete site’s final certification and turn-up.

Steven McKay Page 2

GENUITY (GTE INTERNETWORKING); Cambridge, MA

• Worked on Voyager Baseline Configuration Project for internet data centers & their affiliated POP sites during GTE/VERIZON merger. (Boston, Phoenix, San Jose, & Chantilly…).

• Conducted complete audit of cabling & equipment point to point on all internet sites.

Instituted a labeling scheme for network hardware connections and components for backbone expansion.

Equipment fiber optics, Cat5 cabling, Cisco Routers, 2 Com Hubs, Sun Enterprise

Servers, Compaq Storage Systems, Proliant Network, and Akmai Graphic Servers.

On-Site vendor: Yahoo, NASA, US Government, New York Stock Ex. LA Times…

Completed audit of Stanford University internet site for undocumented build-out. Efforts led to a

savings of $1.25M.

CINGULAR (AT&T); Northborough, MA

• Removed obsolete Analog RF equipment from RBS in eastern Massachusetts.

• Assisted senior technicians with preventive maintenance, installations and testing.

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COMMUNICATION TEST DESIGN INC.; Westborough, MA

Field installer (1998-1999)

• Responsible for installation of internet system in Bell Atlantic and MCI companies.

• Equipment included: catalyst switches, routers, hubs, modems, and terminal servers.

• Responsible for In House installation of OSP for Bell Atlantic. Installation of iron work, wiring,

battery back-up, equipment (Lucent power plants, routers, servers, optics) and rigging for transport.

GTE AIRFONE INC.; East Boston, MA

Telecommunications Specialist (1987 – 1997)

• Responsible for system maintenance of aircraft telephone system within FAA mandates.

• Installation & troubleshooting of analog/digital RF/LAN hybrid telephone system including cabin handsets.

• Maintained RF radios, multiplexers, switches’ mounting trays, cabling, power 3-phase A/C, and antennas.

• Maintained Ground Base Station (RBS) Testing, Build-outs, T-1/T-3, Telltabs, Dac, LNA mounting.

• Collected data, software revisions, and adjusted system controls via remote laptop.

• On-Call responsibilities (24/7) for emergency response.

• Installation and service for communications systems for private GTE fleet of executive aircraft.

• Station assisted GTE engineering group in development and Beta testing of new telephone digital system.

-------------------------------------------- EDUCATION -----------------------------------------------

GTE Technical School (Wentworth); Waltham, MA

Computers & Telecommunications

Bergen Community College; NJ Liberal Arts

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