Professional
Resume:
Deborah A Beuter Westfield, Indiana
317-***-**** (cell)
*********@*****.***
Experience Regional Sales Manager/Recruiter
Amerisave Mortgage
February 2008 – present
• Responsible for recruiting loan officers and sales managers
• Maintain job postings, review resumes for qualifiers, and contact potential candidates for open positions in the company
• Perform initial telephone interview
• Assist in the placement of applicants and training schedule
• Follow up with new employees on their first loan submissions and pipelines
Mortgage Loan Underwriter-Part time
HSBC
January 2006 – December 2007
• Made decisions on sub prime mortgage loans by analyzing customers’ payment history, credit worthiness, and property value
• Ensured compliance with federal lending regulations and company guidelines
• Attained and exceeded individual production goals by 111%
• Achieved average of 98% quality score for documentation and customer service monitors
Loan Fulfillment (Processing) Unit Manager
HSBC
January 2005 – December 2006
• Managed a team of mortgage loan processors including responsible for hiring and training
• Successfully implemented process flow with staff in order to reduce file turn around time and increase funded unit per full time employee. Decreased average turn time for express equity product from seventeen to thirteen days
• Monitored team quality and held weekly meetings. Improved quality to an average score of 98% including both file and monitored scheduling calls
• Completed weekly loan reviews with staff as a team and during one on ones
• Responsible for organizing production results for the department and team on a daily basis and communicating to staff
• Daily communication with underwriters and sales managers on loan status
Collections Unit Manager
HSBC
August 2002 – January 2005
• Managed team of sub prime mortgage collection representatives including hiring, training, and setting and achieving production goals
• Team exceeded production goals and met quality scores for each year
• Monitored staff calls for quality and responsible for adhering to state federal, and guidelines
• Assisted director with long-term call strategy planning
• Reviewed production reports for potential areas of improvement
• Achieved award and trip for highest quality and production in department for 2003.
• Responsible for working on hardships and restructuring of accounts
• Assisted with research items on accounts being sent to India
• Consistently worked on action plans with individuals not meeting production and quality goals
• Implemented weekly and monthly contests to increase morale and improve overall performance
• Averaged 98% compliance during years worked and rated both at a meets and exceeds level for production results
• Teams consistently showed improved with kept percentage and promises to pay
• Able to promote three collection representatives to supervisory positions
Branch Manager
National City Bank
July 2001 – August 2002
• Qualify banking clients for consumer loans and annuity products through AIG
• Managed customer contacts and communication throughout the completed loan process
• Maintained compliance of federal banking and lending regulations
• Performed product presentations with outside business partners to help expound lending territory
• Managed a staff of four loan officers, tellers, and an assistant manager
• Responsible for loan sales and deposit accounts. Branch met five out of seven production goals for the year and exceeded investment sales by 115%
• Handled all staff interviews and assisted with the training of new staff
• Assisted with the training of new assistant managers
• Achieved 97% on customer satisfaction surveys during 2001 and 99% on internal audit
• Completed customer service training courses with branch staff
Collections Unit Manager
National City Bank
October 1998 – July 2001
• Managed a team of assistants and collection representatives in a consumer loan call center
• Managed all dialer operations during shift and familiar with Avaya systems and Access reporting
• Responsible for reviewing production reports for the site daily and making adjustment and recommendations for calling strategies
• Attended career fairs, assisted with recruiting, interviewing, hiring, and training of new staff
• Exceeded delinquency goals in department each year and attained annual bonuses
• Trained collection staff on TQM
• Completed live monitors on staff weekly and reviewed finding with employees and upper management
• Familiar with laws governing repossession in areas worked
• Developed talk-off for outbound collection representatives
• Promoted two employees from collection agents to assistant supervisors
Food Service Director
Aramark Dining Services
August 1994 – September 1998
• Operated a multi-cafeteria business generating 1.4 million in revenue per year including cafeteria, catering, and vending services
• Managed five cafeteria sites with five assistant managers and twenty two employees
• Responsible for all accounting functions including accounts payable and receivable
• Completed budgets and annual forecasts
• Implemented safety and sanitation certification for all staff
• Created catering and cafeteria menus and advertised daily specials in order to increase average check and overall sales
• Achieved additional sales by creating a kiosk at one of the sites for snack and beverage items
• Received Front Line Managers bonus for two years by reducing accounts receivable and by increasing overall sales by 15%.
Cafeteria/Catering Manager
Marriott Management Systems-Healthcare Division
July 1990 – June 1994
• Operated a hospital cafeteria including hiring and training of staff and catering employees
• Handled all reporting of sales and managed cash handling and deposits
• Created catering menus and advertisement
• Met with clients to increase outside catering events and overall sales. Increased sales by 140% through event catering
• Completed budgets and quarterly forecasts
• Decreased overall food cost for area during years employed and increased average check in cafeteria
• Re-merchandised retail area and assisted with renovations
Education Bachelors Degree in Fine and Applied Arts
Central Michigan University
1986-1990
Human Resource Certification
Indiana Purdue Fort Wayne University
2000
Life and Health Insurance License
AIG and State of Indiana
Held from 2002 – 2005
Additional
Skills Completed Banking Law course with American Banking Association
Hold a notary public license since 2000
Completed a recruiting course with the Fort Wayne Urban League in 2001
Previously certified in CPR in 2004
Completed segments of Six Sigma
Completed both Leadership and Targeted selection courses with HSBC
Completed Total Quality Management courses
Attended dialer training with Mosaics/Avaya in 1998
Completed Crystal reporting training in 1999
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