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Customer Service Manager

United States
August 27, 2012

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Kris Brykovsky______________________________________________

**** ********** ****, **** ****, West Des Moines, Iowa 50266 612-***-****


To secure a position that enables me to use my experience in the staffing industry. I am seeking a recruiter or account manager position in the Minneapolis/St. Paul area.


Primerica Financial Services, Carlsbad, CA and West Des Moines, IA July 2006 – present

District Manager

• Assists families in becoming debt free and financially independent through the Financial Needs Analysis. This includes gathering all financial data from the client and compiling a comprehensive analysis to prepare them for retirement.

• Develops new agents through field exercises and weekly product knowledge training sessions.

• Performs full-lifecycle recruiting by sourcing and contacting new candidates, conducting interviews, preparing and submitting new agent paperwork for approval from the home office.

• Prospects for new business in the community by attending networking functions as well as arranging Financial Wellness Workshops at area companies.

Circulation Newsies, Des Moines, IA December 2009 – May 2010

Part-time Independent Salesperson

• Promoted and sold various weekly subscriptions of The Des Moines Register to shoppers in Des Moines area retailers. Retailers were assigned daily on a contract basis.

• Built and maintained relationships with retailer management for continued sales opportunities.

Acute Care, Inc., Ankeny, IA November 2007 – August 2008

Emergency Physician Recruiter

• Recruited emergency room physicians for 13 low-to-moderate-volume hospitals in Minnesota.

• Identified potential physician candidates utilizing the Internet, physician directories, referrals and cold calling.

• Assessed the needs and skills of candidates in the initial interview through technical evaluation, position review, and salary negotiation for contract, temporary-to-hire, and permanent placement opportunities.

• Contributed to the physician credentialing process by ensuring that each recruited physician has current licenses and ACLS and ATLS certifications.

• Prepared initial physician schedules.

• Organized and attended recruitment events including dinners with residency programs in Minnesota and South Dakota.

• Attended physician continuing education trade shows to network with potential candidates.

• Toured Minnesota emergency room facilities with emergency physician candidates.

• Collaborated with the Regional Coordinator, Physician Scheduler, and Physician Credentialer in the Minnesota region regarding the needs of the 13 emergency room facilities.

• Presented the region’s needs and progress at weekly staff meetings.

• Provided updates to the Director of Operations regarding physician candidates and their position in the recruitment process.

Construction Testing & Engineering, Inc., Escondido, CA August 2006 – March 2007

Laboratory Assistant

• Maintained the concrete compression database.

• Distributed concrete compression results to clients.

• Drafted final reports for clients and the Division of the State Architect.

• Entered and filed data for soils testing.

Aerotek, San Marcos, CA June 2005 – April 2006

Technical Recruiter

Aerotek Architecture & Engineering specializes in recruiting and placing skilled architects, architectural support staff, and engineering professionals with leading architectural and mechanical, electrical, and plumbing engineering firms.

• Assisted in developing the San Diego architectural and mechanical engineering staffing market, partnered with companies throughout San Diego County.

• Advertised newly acquired job requirements on the Internet targeting both passively and actively looking candidates.

• Identified potential candidates utilizing internal and external resume databases, referrals, Internet, job boards, and cold calling. Knowledgeable and proficient with the latest Internet and database recruiting resources available.

• Reviewed resumes, pre-screened potential candidates via phone conversations and email, and arranged and conducted initial face-to-face interviews.

• Assessed the needs and skills of candidates in the initial interview through technical evaluation, position review, and salary negotiation for contract, temporary-to-hire, and permanent placement opportunities.

• Conducted reference checks for all qualified candidates. Arranged background and drug tests for candidates when required.

• Prepared resumes for presentation to clients. Scheduled and prepared candidates for client interviews.

• Guided new contractors through pre-employment paperwork including: tax forms, benefits information, and direct deposit forms.

Various Customer Service and Hospitality Positions

• Fleming's Prime Steakhouse, West Des Moines, IA, Bartender and Server May 2010 – present

• Centro Restaurant, Des Moines, IA, Bartender and Server October 2007 – September 2009

• Champp’s Americana, Richfield, MN, Bartender February 2005 – May 2005

• Ciao Bella, Bloomington, MN, Bartender and Server February 2004 - January 2005

• Buca di Beppo, Eden Prairie, MN, Bartender and Server August 2003 - October 2004

• Champp’s Americana, Eden Prairie, MN, Server May 1999 - August 2003

Applied Pavement Technology Inc., Oakbrook Terrace, IL May 2000 - August 2000

Summer Intern

• Surveyed pavement for distress at Illinois airports.

• Entered work history data.

• Cataloged photographs of airport pavement.

• Collected research materials for future proposals.


Continuing Education for Iowa and Minnesota Life Insurance Licenses October 2008 and October 2009

• Ethics in the Insurance Marketplace

• Fixed Index Product Training

• Health & Life Concepts

• Long Term Care Concepts

Series 6 and 63 Investment License Course October 2008

Iowans for Social & Economic Development, Des Moines, IA September 2007 – November 2007

ISED Ventures Small Business Training

Normandale Community College, Bloomington, MN Spring 2004

Completed Technical Writing Course and Dynamics Course

Iowa State University, Ames, IA Fall 1997 - Summer 2002

Major: Civil Engineering

Licenses and Certifications

• Iowa and Minnesota Life, Accident, and Health Insurance Licensed; Variable, Fixed, and Fixed Indexed Annuity Licensed; Personal Lines Licensed, Long Term Care Licensed

• Series 6 and 63 Investment licensed in Iowa and Minnesota

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