Customer Service Sales
Resume:
Melissa R. Strong
Newnan, GA 30265
**************@*****.***
Objective
Seeking a position as a team-player in a people-oriented organization where I can maximize my customer-service skills, sales and people skills.
Employment History
April 2011- August 2011 Consumer Sales Call Center
American Home Shield, Lagrange, Georgia
Support and provide superior service via phones, emails, and faxes as a receiver and callers, Use effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Understand the impact of attitude in handling calls professionally. Effectively deal with job stress, angry callers, and upset customers. Apply the elements of building positive rapport with different types of customers over the phone. Display time flexibility towards shifts as per work floor requirements.
March 2008 – March 2011 Administrative Assistant/Teacher
Luthersville Christian Center, Luthersville, Georgia
Answer, screen and transfer inbound calls. Receive and direct visitors and clients. General clerical duties including photocopying fax and mailing. Handle request for information and data. Schedule and coordinate meetings appointments and travel arrangements for managers or supervisors. Prepare agendas for meetings and prepare schedules. Record, compile, transcribe and distribute minute of meetings. Maintain office supply inventories.
April 2007 - March 2010 Office Manager
Carpet Pro Carpet and Upholstery Cleaning, Newnan, Georgia
Managed office of 8 employees. Responsible for hiring and firing of staff. Acted as liaison between CEO and employees to accomplish goals of sales and marketing. Coordinated meetings managed calendars and made travel arrangements. Purchased supplies, displays and equipment.
April 2007 - June 2005 Administrative Assistant/Driver
Strong Logging, Palmetto, Georgia
Answer telephone and transfer to appropriate staff member. Open, sort and distribute incoming correspondence including faxes and emails. Perform general clerical duties to include but not limited to bookkeeping, copying, faxing, mailing
and filing. File and retrieve organizational documents, records and reports.
April 2002- January 2005 Outbound Scheduler/ Inbound Receiver
Genco/Unilever, Fairburn, Georgia
Scheduled outbound loads, received inbound loads. Communicated daily with trucking companies to ensure timely distribution. Reported weekly to plant manager all loads on dock that were not picked up by carriers. Processed monthly report and responsible for making sure we met quota for each month of delivery to vendors.
Key Competencies
Communication skills written and verbal
Planning and organizing
Prioritizing
Attention to detail and accuracy
Flexibility
Education
1994 East Coweta High School
Sharpsburg, Georgia
High School Diploma
2001 West Georgia Technical College
Carrollton, Georgia
Phlebotomy Certificate
2005 Commercial Driving License
References upon request
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