Manager Customer Service

Timothy Nugent 870-***-****

*** ****** **** ***, *********, Arkansas 72404 ***.******@**********.***

Professional Profile

An enterprising and forward-thinking Supply Chain Operations Manager with a demonstrated track record of achievement in manufacturing, warehousing, logistics, production scheduling, material planning, health and safety, inventory control, OSHA, regulatory compliance, supplier management and continuous improvement. Implements programs to meet annual cost targets. Streamlines processes to increase staff efficiency and company savings. Successfully negotiates with vendors to meet customer supply and demand. A visionary leader who positions an organization on the path to long-lasting profitability and growth.

Experience

Service & Distribution Manager Frito-Lay, Jonesboro, Arkansas Jan 2007 – Feb 2012

Responsible for operational control of the Jonesboro Arkansas Warehouse, Transportation, Fleet and Customer Service functions. Led a team of three department managers, 9 team leaders, 16 administrative team members, 94 warehouse technicians, 62 professional OTR drivers and 4 diesel mechanics. Responsible for an annual operating budget of over 19 million dollars, warehousing and delivering over 25 million cases to more than 90 locations across the eastern US, leveraging a fleet of 43 OTR tractors and over 90 trailers. Developed several excel based tools to monitor and report cost indicators, service indicators and miles per gallon indicators. Recognized as an expert in supply chain administration, team leadership, policy administration and performance management. Versed in Microsoft Excel, Powerpoint and Word. Received national awards in Logistics, Fleet, OSHA VPP, Service and Continuous Improvement.

Service & Distribution Manager Frito-Lay, Lubbock, Texas Jan 2001 – Dec 2006

Responsible for operational control of the Lubbock, Texas Warehouse, Transportation, Fleet and Customer Service functions. Led a team of two department managers, 6 team leaders, 7 administrative team members, 60 warehouse technicians, 31 professional OTR drivers and 3 diesel mechanics. Responsible for an annual operating budget of over 11 million dollars, warehousing and delivering over 18 million cases to more than 60 locations across the Southwest, leveraging a fleet of 22 OTR tractors and over 50 trailers. Developed policy and procedure manuals for all employees at the Lubbock manufacturing, warehouse and transportation functions. Served as a team member on the national labor response team, responding to organizing campaigns in California, Texas and decertification campaigns in Washington state.

Business Unit Leader - Manufacturing Frito-Lay, Beloit, Wisconsin Feb 1999 – Jan 2001

Responsible for operational control of the Beloit, Wisconsin Corn Chips and Cheese snack production lines. Also had responsibility for the Corn Chip facility in Monroe, Wisconsin. Led a team of 4 frontline team leaders and 60 processing and packaging technicians. Developed processes to monitor and report safety, cost, quality and service indicators. Recognized as an expert in team leadership, regulatory compliance and process subject matter expert. Promoted to Site Resource 2000

Manufacturing Resource (Mgr) Frito-Lay, Lubbock, Texas Aug 1988 – Feb 1999

Held numerous positions in the manufacturing operation in Lubbock, Texas. Production Scheduling, Raw Materials Manager, Service Manager, Financial Planning Manager, and Potato Chip Production Manager. Led a team of from 3 to 40 frontline technicians and administrative support personnel. Developed processes and tools to automate the production scheduling process. Developed excel based tools to track and report performance in safety, cost, service and quality.

Education

Texas Tech University Lubbock, Texas

References

References are available upon request.

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