Customer Service Quality Assurance

Giovanni Tolson

**** ******* ******, *** *******, California 90034

**************@*****.*** 310-***-****

Blog: gorbulan.blogspot.com Demo Reel: http://vimeo.com/26653650

OBJECTIVE

Seeking a position which will enable me to use my talents and experience in a creative and stimulating team environment.

WORK EXPERIENCE

Quality Assurance Manager, Webmaster Maidenhead, UK

3/1999 – Present, Simply Digital Santa Monica, CA

• Tested and designed user interfaces for Simply School, Simply Production TM , Hour Tracker, and Simply Curriculum

• Created website graphics, marketing material graphics, and company logo animations

• Assembled hard disk repair software packages for client and company use

• Managed client computer upgrades of operating systems and hardware, including migrating vital documents and databases

• Developed requirements for Point-of-Sale systems

• Designed print advertisements and copy for company marketing materials using Adobe Illustrator & Photoshop

Data Entry, Office Assistant Santa Monica, CA

2/2004 – 4/2006, Santa Monica College

• Maintained and updated filing, inventory, mailing, and database systems

• Maintained and setup office machines, such as photocopiers and scanners, fax machines, voice mail systems, and personal computers

• Answered telephones, directed calls, and recorded messages

• Assisted students on how to operate office equipment and school computers

Stagehand Culver City, CA

8/2003 – 6/2004, Kinetic Stage Lighting

• Installed and operated theatrical lighting equipment before and during performances

• Disassembled stage equipment at the end of performances, and inventoried equipment to ensure that equipment was in its proper condition for the next event

• Managed electrical systems and generators for various theatrical events

• Ensured the safety of all stage equipment prior to performance, installed restraints, eliminated trip hazards, etc.

• Performed repairs and routine cleaning of audio and video equipment

Barista Los Angeles, CA

5/2003 – 5/2005, The Coffee Bean and Tea Leaf

• Created a variety of coffee and tea based beverages

• Maintained and cleaned store equipment daily

• Performed retail duties which included customer service

EDUCATION

B.S. Game Art & Design Westwood College 2010

Game Art Classes Santa Monica College 2003-2007

AWARDS

2009 Membership in the Alpha Beta Kappa National Honor Society

2009 3rd Place in Westwood College's Third Annual Game Development Competition “Stupid Robot”

2009 Best Cross-Platform Potential in Westwood College's Third Annual Game Development Competition “Stupid Robot”

2008 Membership in the Alpha Beta Kappa National Honor Society

SKILLS

Adobe Photoshop, Adobe Illustrator, MS Word, Excel, Flash, 3D Studio Max, Maya, Cinema 4D, Mudbox, ZBrush, UV Layout, Crazy Bump, xNormal, CAD/CAM, CNC Machines, Woodworking Equipment, MacOS 7-10.6, Windows 2000-7

Reference Available Upon Request

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