Health Administration major

AFUA YEBOAH

**** *. ********* • Chicago, IL *****

773-***-**** • wi467o@r.postjobfree.com

QUALIFICATIONS

SUMMARY:

Excellent communication and interpersonal skills

Able to synthesize and summarize the results of analysis

Strong ability to lead and train staff

Ability to gather data and critical thinking skills for generating reports

Ability to work in a cross –functional environment

Remarkable word processing and data entry skills

EDUCATION: Governors State University, University Park, IL May 2010

Bachelor of Science in Health Administration

Wilbur Wright College, Chicago, IL June 2009

Associate in General Studies

.

INTERNSHIP: Ingalls Health System, Harvey, IL January 2010 - May2010

Market Intelligence and Research Project Intern

Market share analysis for competitive stance and service differentiation

Developed and implement procedures for identifying advertising needs

Measured and assessed customer and employee satisfactions

Developed process for evaluation new technologies for healthcare organizations

Performed market research to determine population-based services via gap analysis

Strategically identified need based assessments and ongoing health planning of catchment area

Effective analytical skill in JCAHO regulation and compliance

Efficiently administered customer and employee survey methods

Participated actively in survey research projects

On site monitoring of employees performance, assisted in hiring and screening process

Developed skills and employee appraisal

Analyzed and determined customer usage patterns to support product development initiatives

EXPERIENCE: General Electric Corp, Chicago, IL October 2006 - Present

Customer Service Agent

Work with teams to meet the needs of all customers and trained staff

Process and edit customer bills, resolved a range of administrative problems and inquiries

Manage and schedules client appointment

Direct incoming telephone calls to appropriate staff

Serve as a liaison between departments and staff for resolution of day-to-day operational problems

Record and settle customer complaints in an appropriate manner

Gallery Inc, Matteson, IL May 2003- January 2006

Administrative Assistant

Arranged meetings, and coordinated conferences

Worked with Project leaders to coordinate activities

inspected ,and updated employee records, and maintained employee files

Prepared invoices for accounts payable and various customer request forms

Maintained and distributed staff weekly schedules

Patient registration and validating demographic information

Screened calls, handle mail, and direct to appropriate staff for review and disposition

Computer Skills : (Microsoft Word, Excel, Powerpoint Outlook)

Contact this candidate