Engineer Project Manager
Resume:
JOHN M. JENSEN
Phone: 269-***-**** **********@*******.***
CAREER EXPERIENCE
My management experience extends to both teams and projects, consistently meeting and exceeding expectations. I have worked extensively with customers achieving excellence in service through communication and problem resolution. My technical knowledge and experience have led to process improvements, resulting in increased department efficiency and organization.
CERTIFICATIONS
• Microsoft Framework Solutions Certification
• DELL DMS Client Softskills Certification
• DELL Managed Deployment Tech Lead Certification
• CISCO Certified Network Administrator (CCNA)
• Six Sigma Green Belt
• Veterans Affairs Learning - Cyber Security Awareness, VHA Privacy Policy Training (v3), VHA Privacy Policy Web Training, and Prevention of Sexual Harassment
EDUCATION
Lewis University
University of Illinois - Chicago
De Paul University
Pickens Technical Institute
ACCOMPLISHMENTS
Participated in process analysis and improvement activities which led to a 50% decrease in the team’s ticket resolution time.
Provided network, desktop, notebook, printer and peripheral support in a 24/7 environment and maintained feedback of 98%+ satisfactory rating.
Successfully executed end user migrations to updated hardware, peripherals and software for 1000+ employees at various sites.
Executed new hardware and software installation projects at multiple satellite locations throughout Southwest Michigan.
Selected to review resumes and interview candidates for available positions.
Engineered telecommunication and data networks nationally and internationally for the U.S. Government to Department of Defense specifications and standards.
Consulted with management and engineers of several Fortune 500 companies regarding their data and telecommunication requirements related to Qwest services.
Responsible for ‘cradle to grave’ circuit creation; circuit ordering, installation, testing and customer acceptance of circuits from the DS-0 level to the OC-48 level, including international E1 and E3 circuits and satellite transmission links.
EMPLOYMENT
Computer Sciences Corporation/Borgess Health
Field Service Engineer III 5/08 to 8/10 Kalamazoo, MI
DELL Global Services/Borgess Health
Deployment Project Team Lead 3/08 to 5/08 Kalamazoo, MI
Northrop Grumman IT/Kraft Foods/Post
Deployment Engineer 5/07 to 8/07 Battle Creek, MI
Pfizer Pharmaceuticals
Deployment Engineer 10/06 to 1/07 Kalamazoo, MI
Michigan State University, Kellogg Biological Station
Network Engineer, Project Manager 5/04 to 11/05 Hickory Corners, MI
Independent IS/IT Contractor
8/01 to 4/03 Springfield, MI
Qwest Communications
International Provisioning Engineer III
5/00 to 7/01 Denver, CO
DETAILED HISTORY
Computer Sciences Corporation/Borgess Health, Kalamazoo, MI
Field Service Engineer III
Provided on site technical support for end user computer systems, hand held devices, printers and scanners.
Installed multiple Microsoft operating systems (O/S) and application packages including healthcare specific programs including Citrix/Cerner, MPAC/CAREs, and MISYS/Visions.
Executed new hardware and software installation projects at multiple satellite locations through out Southwest Michigan.
Participated in process analysis and improvement activities which led to a 50% decrease in the team’s ticket resolution time.
Selected to review resumes and interview candidates for available positions.
DELL Global Services/Borgess Health, Kalamazoo, MI
Deployment Project Team Lead
Managed a team of 5 technicians for a large-scale hardware refresh project constituting nine hundred computers replaced within 3 months; achieving a 98% completion rate.
Developed and documented training and procedures with hospital IT staff for DELL technicians to effectively complete application configurations and data migrations for end users.
Audited asset discovery, decommission and deployment for daily reports and weekly progress meetings with the Desktop Services manager and DELL regional managers.
Accountable for requesting specialized equipment and authorizing time and expense reports.
Northrop Grumman IT/Kraft Foods/Post, Battle Creek, MI
Deployment Engineer
Member of a six technician team, which successfully deployed and recovered computers and peripherals for approximately 450 employees.
Worked directly with end users to insure accurate and successful completion of data migration to new computer systems.
Configured hardware and peripherals used for operating manufacturing line equipment.
Utilized software such as Ghost, User State Migration Tool (USMT) and Systems Management Server (SMS) for various image and program installations.
Pfizer Pharmaceuticals, Kalamazoo, MI
Deployment Engineer
Successfully executed end user migrations to updated hardware, peripherals and software for 1000+ employees at various sites.
Completed installation and configuration of Pfizer specific software for the Research and Development laboratories and offices.
Conducted diagnostics, maintenance and calibration of pharmaceutical testing and manufacturing equipment.
Michigan State University, Kellogg Biological Station, Hickory Corners, MI
Network Engineer, Project Manager
Consulted with MSU-KBS board members on a weekly basis regarding planning, budgeting, requirements, projected time lines and progress for reengineering the network.
Reengineered the existing LAN and WLAN covering eleven buildings resulting in greater network capacity, data transfer speeds and reliability.
Completed installation and configuration of network equipment, cabinets, racks and servers.
Successfully tested the new network by segment and end to end; executed a ‘hot cut’ resulting in end users being migrated to the new network without interruption of service.
Selected to assist in a desktop support roll for the administration, staff and students as needed.
Independent IS/IT Contractor, Springfield, MI
Provided desktop and notebook support for home and small business in the Kalamazoo/Battle Creek area.
Performed installations of hardware and software, imaging, data backup and recovery, configurations of peripheral devices and simple data migrations.
Created original designs for business logos and signage, business cards and brochures.
Designed web sites for local businesses and managed updates and changes to those sites as they occurred.
Qwest Communications, Denver, CO
International Provisioning Engineer III
Engineered telecommunication and data networks nationally and internationally for the U.S. Government to Department of Defense specifications and standards.
Consulted with management and engineers of several Fortune 500 companies regarding their data and telecommunication requirements related to Qwest services.
Responsible for ‘cradle to grave’ circuit creation; circuit ordering, installation, testing and customer acceptance of circuits from the DS-0 level to the OC-48 level, including international E1 and E3 circuits and satellite transmission links.
Assisted in building and testing prototypes and modified equipment and systems.
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