Clerical Assistant/Customer Service Professional

Mary I. Worthen

410-***-**** ▪ ******@***.*** ▪ *270 Campus Court ▪ Westminster, MD 21157

Cell phone 410-***-****

Objective: Receptionist

Qualifications

▪Over 10 years’ Customer Service and Clerical experience.

▪Excellent oral and written communication skills.

▪Knowledge of MS office applications.

▪Dependable, reliable, confident and professional.

▪Diplomatic, effective, and confidential with client relations.

Professional Experience

Customer Service/Communications

▪Communicated with clients to schedule blood donations appointments.

▪Scheduled, rescheduled, and cancelled appointments for blood drives.

▪Conducted follow up calls to remind donors of their appointments.

▪Assisted customers with questions, responded appropriately, and forwarded to proper staff regarding issues outside scope of job responsibilities.

▪Established rapport with customers and employees and developed solid reputation for meeting needs quickly and efficiently.

▪Identified cause of customer complaints, alerted responsible parties of necessary corrective action, and resolved issues to everyone’s satisfaction.

▪Answered telephone inquiries on a daily basis and directed caller to proper staff person.

▪Communicated with customers needing work orders processed.

▪Maintained radio contact via Motorola paging system and two-way radio console to dispatch

maintenance personnel to various jobs.

▪Acted as back up switchboard operator on a 75-line console.

File Management

▪Filed copies of service tickets in contract file system on a daily basis.

▪Issued hauling permits for overweight tractor trailers traveling from different states.

▪Faxed completed permits to companies awaiting confirmation for delivery approvals.

▪Maintained files for research conducted regarding customer inquiries.

▪Effectively maintained records of all substation activities and maintenance.

Office Support

▪Maintained daily log of information for relief personnel on each shift.

▪Retained daily appointment log in order to document required quotas.

▪Ordered supplies weekly ensuring sufficient availability.

▪Processed sales orders via data entry while meeting all deadlines.

▪Issued work orders to maintenance personnel and documented completion.

Financial

▪Entered cash/credit transactions via cash register.

▪Balanced all cash transactions and purchase records at end of each shift.

▪Managed department petty cash fund and balanced on a daily basis.

▪Kept accurate records of all checks processed daily.

Mary I. Worthen Page 2

410-***-**** ▪ ******@***.***

General Office

▪Confirmed invalid home numbers and updated accordingly.

▪Wrote up service tickets from phone calls received and forwarded to dispatcher.

▪Typed correspondence for office personnel.

▪Compiled letters and envelopes to be sent out to potential customers.

▪Entered service hours for each job into Excel spreadsheet.

▪Maintained high work efficiency during quarter ends.

Professional History

Telerecruiter Pro Staff Services Westminster, MD 2007-2008

Office Clerk Sagamore Mechanical Services, Inc. Reisterstown, MD 2006

Sales Associate Boscov’s Department Store Westminster, MD 2003-2006

Customer Service Rep The Learning Company Woodlawn, MD 1994-2000

Additional Work Experience

Buildings Management Monitor/Records Clerk BG&E Company Baltimore, MD

Education

General Studies, Carroll Community College, Westminster, MD

Graduate, Brooklyn Park High School, Baltimore, MD

Training

MS Office Applications, Carroll Community College, Westminster, MD

▪ Windows XP ▪ Outlook ▪ Word ▪ Excel

Continuing Education Courses, Carroll Community College, Westminster, MD

▪ Customer Service ▪ How to Handle Difficult People ▪ Improving Your Communication Skills

Medical Terminology

Volunteering at Carroll Hospital Center

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