Customer Service Management

Long Nguyen

**** *. **** *** *******, Illinois, *0660 773-***-**** whpvrn@r.postjobfree.com

Personal Profile

Community Builder Award

Career Goals – Help your organization to continually grow and become more socially aware of our economy today.

Education

University Of Illinois at Chicago – Chicago, Illinois

Bachelor of Business Administration - Management, Fall 2010

Experience

Professional Experience

Receptionist – Frozen Ropes – May 2007 to August 2009

• Scheduled 10 appointments per day

• Picked up 15 phone calls per day

• Collected money (cashier)

• Made work schedules for employees daily

• Vacuumed, mopped, cleaned windows and bathrooms

Front Desk Representative – Motel 6 – June 2011 to Present

• Checked in 35 guest per shift

• Collected numerous amounts of cash and credit payments.

• Worked with housekeeping and maintenance teams to ensure that rooms are cleaned and maintained correctly.

• Help with unsatisfied customers to make their stay better.

Professional Affiliations

• Member, Theiu Nhi Thanh The (Vietnamese Youth Group) – 2008 to Present

• Member, Vietnamese Student Association – 2006 to 2008

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Core Qualifications

• Social Skills

• Team Player

• Responsible

• Hard Working

• Quick Learner

• Demonstrates ability to interact effectively with senior management.

• Great Customer Service Skills

• Strong Verbal Communication

• Proficient in typing (72 WPM) and Microsoft programs such as Excel, Word, and PowerPoint.

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