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Management Manager

United States
March 23, 2011

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Dynamic senior manager with extensive experience in operations and administration. Proven skills at efficiency implementation, staff development, operational expansion and revenue/development growth.

2007 - 2010 General Manager

World Bank, Washington DC

Responsibilities Included:

• Overall management of the Media and Facilities support contract (24 full time staff).

• Management of organization wide media and facility needs including support for event sales/production/staging, video production, engineering, room integration, post production, digital signage, conference support and live broadcast.

• Working closely with clients to develop and conceptualize event scope and costs.

• Creation and project management of media and facilities programs

• Strategic planning for facilities, engineering and equipment upgrades.

• Management of staff recruitment, development, training and retention.

• Full management of contract P & L.


Through staff development, improved recruiting parameters, operational efficiency implementation and the optimizing of customer service protocols, the contract KPIs were for the first time, all met and or exceeded. Staff retention was optimized through development, cross training, communications and placement strategies. Through a newly invigorated sales strategy for providing customized AV for client events, the resulting revenue was on track to subsidize the entire AV support contract cost.

2006 – 2007 Director of Support Services

Best Friends Animal Society, Kanab, Utah

Oversight and Executive Management of the following departments:

Human Resources, Accounting, Legal, Safety/Security, IT, IS, Web, Shipping/Receiving,

Catering, Procurement.


Created protocols for the centralization of the procurement process including, bulk purchasing and storage. Restructured the organization-wide budgeting and tracking process. Reviewed and restructured the HR operations including policy and responsiveness protocols and staff development. Created communication pathways between the technology groups permitting project sharing and status tracking. Created an organization-wide process for the fiscal approval and coordination of capital projects.

2005 - 2006 President, Managing Director

Testronics (digital media solutions corp.), USA and Europe

Responsibilities included:

• Management of 4 digital media evaluation facilities (175 staff).

• Total responsibility for company P & L.

• Budgeting and fiscal management for all company operations.

• Strategic planning for company growth/expansion especially into merging and/or planned technologies (streaming, encoding, encryption, VOD etc.).

• Strategic implementation of new technologies.

• Management of consumer and B2B events.

• Management of P & L including billing and receivables supervision.

• Creating and implementing sales goals and strategies for all operations.

• Working with senior client management to plan “next generation” digital delivery strategies.


Through a full restructuring of the support infrastructure (HR, IT, Accounting), staff development, revised recruiting methodology, incorporation of operational efficiencies, sales/client service restructure and expansion into emerging technologies, revenues were increased by over 500% in less than 2 years.

2001- 2005 Director of Operations

UCLA School of Theater, Film and Television, Los Angeles

Responsibilities Included:

• Management of all facility, budget and technical operations functions within the Department of Film, Television and Digital Media.

• Direct supervision of all technical support departments (Grip, Camera, Sound, Post Production, Digital Post Production, Projection, Broadcast TV, Facility Rental, Media Archive/Research Library, A/V and technical IT.

• Donor development (I raised over $2 million in funds and gifts in kind.)

• Strategic planning for future technical expansion.

• General management of a 55,000 Sq. Ft. “mini-studio” facility.

• Managing a staff of 25+.


Restructured the departmental budgeting process thereby enabling the School to purchase needed equipment as well as remodelling and repairing classrooms and production space. By creating close vendor relationships and partnerships, modernized the digital postproduction department. Through direct donor contact, funded the complete remodel and re-equipping of the James Bridges cinema, negotiated a $250K p.a. thesis award and funded a complete replacement/renovation of the School’s core equipment inventory.

1997- 2000 Director, Film Services – Europe

DTS (Digital Theater Systems), UK

1994 - 1996 Director, Quality Assurance – Europe

Warner Bros. Inc. – London

1990 - 1994 Director, Worldwide Video Operations

Warner Bros. Inc. - Burbank

1989 - 1990 Vice President (Mastering Operations)

Vidfilm Services, Inc. Glendale

1987 – 1989 Manager, Video Mastering Operations

MCA Universal – Universal City

Education: Le Rosey - Switzerland

Davies College - London

London Polytechnic - London

Degree accreditations in Management and Gemmology

Realtor license (California lapsed)

CTS certification

Fluent in French

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