Customer Service Sales
Resume:
Michelle Moses
Doraville, GA. *0360
Email: *********@*****.***
________________________________________________________________________
Objective:
To obtain a position with a company that promotes growth. Ability to multi-task and communicate effectively on all levels to excel and make professional as well as personal goals and achievements. A quick learner that is well organized, can cope well under pressure and stressful situations, and adapt readily to the demands of the job. Possess strong leadership, decision-making, problem solving, interpersonal, supervisory and time management skills.
Employment:
Voice Call Services - Alpharetta, GA. 09/11 - 02/12
Customer Service/ Sales Agent
Duties Include: Calling warm leads on multiple campaigns, script reading, providing customer service for inbound callers, customer retention, up-selling/down-selling on all products and services, (data entry) input and editing data in the CRM and closing sales on trial offers in an effort to gain customer continuity. Handling charge backs, customer refunds, as well as problem solving with little to no supervision.
DixieHomecrafters – Norcross, GA. 09/08 – 08/09
Appointment Setter/Customer Service
Duties Include: Answering incoming calls assisting callers/customers with answers to any questions, literature on the company/products, problem-solving, data entry, and making sure there needs are met. Making outbound calls to potential homeowners and previous customers setting appointments on any maintenance free and energy efficient home improvement products such as gutters, siding, replacement windows, insulation etc….while maintaining a weekly quota.
RainSoft – Norcross, GA. 02/07 – 04/08
Outside Sales Rep
Duties Include: Reporting to the office daily picking up pre-set appointments with homeowners. Traveling to the pre-set appointments; providing homeowners an in home presentation on water treatment systems for their home. As well as giving them the opportunity to visualize the pros and cons of having quality clean water for their homes and families. Last but not least closing all sales and finalizing all price negotiations.
Docs – Smyrna, GA. 01/06 – 01/07
Server
Duties Include: Greeting guest, taking/placing food/beverage orders, running both food/beverage, cash-handling and light clean-up after closing.
Mrs. Winner’s – Kennesaw, GA. 08/03 – 01/06
Assistant Manager
Duties Include: Managing a crew of 6 employees’, daily inventory count, daily reports, ordering food and supplies, and maintaining efficiency with a high volume of customers. Responsible for opening and closing the store, daily deposits, and inputting daily/monthly sales reports and cash flow.
Education:
Stratford Career Institute – Diploma Graduated May 2001
University of Phoenix – Business Associates Degree August 2010 – Present
(Graduating August 2012)
References: Available Upon Request
Contact this candidate