Senior Systems Manager

Phillip Vera

*** ********* ** - **** ****, SC - 347-***-**** (C)

***********@*****.***

OBJECTIVE:

To obtain a challenging and rewarding position that will allow me the opportunity for growth and advancement.

SKILLS & QUALIFICATIONS:

• Bilingual: Spanish/English.

• Excellent organization and communication skills.

• Knowledge of all Windows Operating Systems, MS Office 2003, 2007.

• MCP (Microsoft Certified Professional) and A+ Certified Professional

• Reliable, dependable, efficient and effective.

WORK EXPERIENCE:

Affirmed Systems New York, New York

VP of Network Engineering 05/08 - Present

• PC Maintenance/ Troubleshooting

• Server Maintenance & Troubleshooting for our managed services clients.

• Setup and maintained MS Exchange 2003/2007 environments as well as BES.

• Setup, configured and maintained backups using backup exec 12 for servers.

• Created Knowledge base for the different lines of businesses

Bank of America New York, New York

Helpdesk Analyst 8/07 – 4/08

• 100% Phone/Remote Support

• Exchange environment

• Supported Mainframe application, including password resets

• Reset/Unlocked Windows and UNIX passwords.

• Was part of the Vista testing group, tested bank applications for vista compatibility.

• Helped business partners restore deleted, missing or corrupted files from backup.

• Assisted end users troubleshoot connectivity (VPN) to the bank network which also included troubleshooting their Internet connectivity.

Core Media Technologies (WPP Company) New York, New York

Helpdesk Engineer 4/06 – 8/07

• Phone/Remote Support for over 3,500 end-users on windows platform across 17 separate line of business across the country via Remote Desktop/VNC/Dame Ware

• Installed/Configured/Supported

• Lotus notes/Outlook

• MS Office

• Check Point VPN-1 Secure Remote / Cisco Systems VPN Client

• Other different proprietary software depending on the line of business

• BB and other Handheld Devices

• Re-Imaged computers for new hires using Ghost

• Adhere to specific procedure policies for every line of business when handling new hire, separation, loaner equipment and hardware/software request

• Used Administrative Tools to reset/unlock Active Directory accounts.

Central Time Clock, Inc. Long Island City, New York

System Support Specialist 10/02 – 4/06

• Help Desk

• PC Maintenance (Deskside Support)

• On-site software and Hardware support

EDUCATION:

Katherine Gibbs School New York, New York

Associates in Occupational Science, December 2002

CNO, Computer Network Operations

Wednesday, September 08, 2010

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