Customer Service Sales

*SUMMARY

A motivated, reliable, coach-able professional who has proven success in developing, communicating and working to secure and build great customer relationships. Has expertise in areas such as: sales, finance, marketing, team management, customer service and time management. Seeking to utilize my skills and experiences to obtain a position in the Marketing industry.

AREAS OF EXPERTISE

• Facebook, Twitter, YouTube, LinkedIn Microsoft Office, Excel, PowerPoint, Millennium

• Written and verbal skills Language: English and Guajarati

• Problem solving CRM System –Sales Force

• Organization and prioritization skills Managed team of 5 in school

EDUCATION

University of Houston C. T. Bauer Alumni May 2012

Bachelor of Business Administration, Marketing and Finance

Graduated with Honors: Cum Laude

• Program for Excellence in Selling Certification – Number 1 sales program in the nation received 180 hours of live sales training

• Licenses: Texas Property and Casualty Insurance License

• Dean’s List ( Fall 2009, Spring 2010, Spring 2011)

• Overall GPA: 3.3 Marketing GPA: 3.8 Finance GPA : 3.4

WORK EXPERIENCE

Liberty Mutual Insurance December 2011- May 2012

Sales Intern

• Written Premium of over $23,550.00 from beginning of 2012 to end of first quarter

• Increased production for representative by 25% by utilizing cross-selling techniques

• Generated 15 new prospects for community marketing and referral sources

• Managed and set up insurance policies to help protect and manage risk for personal lines assets

ZT Wealth: Wealth Management April 2011- November 2011

Administrative Assistant, Houston, Texas

• Assisted marketing department with ads and flyer projects

• Provided exceptional customer service to top professionals in the Houston area such as: doctors and lawyers

• Produced monthly bank reconciliations for all designated bank accounts, dealing with all cash and bank queries

• Researched new market opportunities by investigating and identifying potential customers and competitors

Mass Mutual: Strategic Financial Group Summer 2011

Non-paid Summer Internship, Houston, Texas

• Assisted financial advisor with daily tasks and attended client meetings

• Worked with Senior Financial Advisor with $110 million assets under management

• Attended weekly financial planning classes

• Interacted and communicated with mutual fund portfolio managers for new investment opportunities

European Wax Center March 2010-October 2010

Guest Service Coordinator, Houston, Texas

• Handled approximately $500 in cash daily

• Sold products and services to customers resulting in memberships starting at $100-400

• Exceeded bi-monthly quota of $500 by 140%

• Handled customer phone calls and kept track of reservations

ACTIVITIES or LEADERSHIP

Organizations

• American Marketing Association- Committee Member Spring 2011

• Finance Association - Committee Member Fall 2010

• Indian Student Association- Committee Member Spring 2009

Community Service

• Zoo Boo – Volunteered at Houston Zoo for Halloween event for Children Fall 2011

• Banks of Bayou – Planted approximately 3,000 plants for 9/11 tribute Fall 2011

• Feed the Homeless – Boxed packages of canned foods to take to those in need Spring 2010

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