Customer Service Engineering

Sepideh Sophia Rezvani

*** ********* ****, ******, ** N6H 4R5

519-***-**** ********@***.**

Objectives_____________________________________________________________________________

Looking for an exciting position in chemical engineering field where my skills in the areas such as design and development of experiments and processes will come into effect that will help me to utilize my skills, knowledge and professional expertise in this field.

Highlights of skills______________________________________________________________________

- Finely tuned experimental and research with dedication to clear communication and presentation.

- Adept at maintaining an excellent rate of productivity, accuracy and efficiency

- well organized and proficient with details

- Proven ability to solve problems and work well as part of a team or independently

- Highly skilled as a motivator, manager, and negotiator

- Excellent investigator and listener who is highly adaptable to new environments

- Excellent communication skills in English and Persian (Farsi) and Hindi

- Accurate and patient with the ability to work well under pressure

- Proficient in all Windows operating systems, Internet, E-Mail and Microsoft Office applications.

Education

Masters of Engineering Science, Chemical Engineering 2011

The University of Western Ontario, School of Engineering

Thesis Topic: A Microfluidics Approach to Novel Polymeric Microspheres Reinforced with

n-TiO2

Supervisor: Prof. Paul Charpentier

Bachelor of Engineering Science, Chemical Engineering 2007

Gujarat University, G.H. Patel College of Engineering & Technology (GCET)

Engineering Work Experience

Research Assistant May 2009-June2011

Department of Chemical and Biochemical Engineering

The University of Western Ontario, London, ON

- Introduced an alternative material to be used for bone cement and dentistry applications.

- Developed an experimental design for micro-scale polymerization processes.

- Attained a more organophilic and less hydrophilic properties for titanium dioxide (TiO2) surface by

modification of its surface.

- Assisted on having a safe and professional environment in the Lab.

Relevant Work Experience

Teaching Assistant Sept 2009-Apr 2010

The University of Western Ontario, London, ON

- Assisted with Transport Processes (CBE9161)

- Updated the website, graded and provided feedback with assignments for graduate engineering students.

- Taught tutorial sessions and answered student’s questions, designed and prepared assignments for Waste Water Treatment (CBE 3363b) for the 3rd year engineering students.

Technical Support Specialist Feb 2008-July 2008

TeleTech., London, ON

- Employee of the month based on the outstanding performance and feedback provided from the customers

- Responsible for answering inbound calls and assisting customers with technical issues for internet connection and computer related difficulties of operating systems

- Outstanding communication skills. Experienced training non-technical end-users, multi-tasking to meet hard deadlines and goals and motivating team members to produce results.

- Problem-solving skills ensure customer satisfaction in a deadline-intensive environment, even if that means working overtime, uncompensated.

- Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service and personal management/training skills.

- Proficient in all Windows operating systems, Internet, E-Mail and Microsoft Office applications.

Sales Associate Aug 2007-Dec 2007

The Hudson-Bay Company, London, ON

- Provided superior responsive service to clients

- Analyzed client’s needs to provide customizable solutions in fashion & design

- Responded to customer’s complaints if any & tried to resolve them to the best of client’s satisfaction

- Always kept updated with latest trends in fashion

- Proactively offered HBC credit cards to all clients at the cash register

- Achieved my objectives in sales on weekly basis

- Flexible in working hours

Achievements__________________________________________________________________________

- Scored 108 out of 120 on Internet Based Test (IBT) method for TOEFL 2008

(test of English as a foreign language),

- Received certificate of success of Technical support for DSL (Digital Subscriber Line) 2008

Other Activities ______________

Facebook Page Publicist- Chemical Engineering Graduate Society(CGS) 2010

o Responsible for organizing the Facebook account, updating the event , adding members

o Involved in networking with alumni, breaking the student-professor barrier and providing students with what they need to have the best experience for their graduate life as a Chemical & Biochemical engineers.

Councillor-Society of Graduate Students (SOGS) 2008-2009

o Involved with making decisions in all educational aspects of graduate students.

- Climbed Indian Himalayas (half of the Mount Everest, 14000 feet) May 2007

- Intramural sport participant (Badminton)

o Served as the Captain of the team

o Couched team members for the best performance

o Organized practice sessions

- Science Fair Manager 2006-2007

o Coordinated the annual science fair for Engineering colleges, including arranging for publicity, contacting guest speakers, scheduling, and transporting materials

o Debate Team Organizer; Supervised team members, coordinated judges, and organized participants

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