Administrative Assistant Customer Service
Resume:
Ladonna Heckathorn
Magnolia, TX 77354
Objective:
• Seeking a position as a Medical Receptionist/ Administrative Assistant in a medical environment bringing the following experience, skills, and qualities.
Qualification Summary:
• Expert in front-desk managing for large, demanding medical offices.
• Extensive knowledge of EMR and Med Evolve systems.
• Excellent customer service skills.
• Strong interpersonal & organizational skills.
• Excellent knowledge office etiquette and phone manner.
• Computer proficiency. 10-key by touch/ 40 WPM
Experience Details:
Administrative Assistant/Human Resources (2006 to 2010)-(2011-Present)
Extreme EMS, Inc. 832-***-****
• Planned and organize various corporate agendas, events and travel arrangements.
• Issued Memorandums to employees regarding company changes/ reminders.
• Organized meetings and conferences.
• Responsible for typing all company correspondence.
• Answered multi-lined phone system with proficiency.
• Assisted manager with hiring procedures, screening of candidates, and coordinating interviews.
• Acted as liaison between employees and management. Analyzed and resolved personnel grievances.
• Responsible for preparation of payroll, and payroll adjustments/ deductions.
• Responsible for handling money/bank transactions.
• Accounts Payable/Receivable.
• Scheduled and monitored calls and runs for a group of six medics.
• Ordered and supervised incoming medical supplies.
• Marketing and building strong relationships with local medical facilities.
Medical receptionist/Pre-authorization specialist (January 2010 to May 2011)
Northwoods Urology Associates 281-***-****
*Letter of Recommendation available upon request.*
• Handled front desk and check out duties. Computerized scheduling, billing, checking patients in, insurance verifications, reviewing CPT AND ICD-9 codes to collect patient financial responsibility.
• Handled an average of 200-patients on a daily basis for fast-paced practice.
• Kept frequent communication between patients, staff, physician, and laboratory staff.
• Obtained pre-certification for all in office CT, VUD, Nuclear Medicine, and surgery procedures.
• Obtained pre-certification for all out patient imaging.
• Ensured charts were completed and accurate.
• Verified all insurances and obtained referrals if needed.
• Managed accounts receivable.
• Scheduled consults with the surrounding hospitals.
Education:
Lone star College (2009-Present)
General studies/ Human services.
Computer Skills:
Microsoft Word, PowerPoint, Excel, Med Evolve, Electronic medical records (EMR), Quick Books, Adobe Reader.
References:
Christina Rutherford 832-***-****
Melissa Carver 832-***-****
Sandra Germany 281-***-****
Katie Six 832-***-****
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