Project Manager Administrative Assistant

DANIELLE CRAWFORD

*** ******** **. *********, ** 31806

229-***-****• ******************@*****.***

Project Manager/Director of Operations

PROFESSIONAL SUMMARY

Successful Director of Operations and Administrative Assistant with over 23 years of Commercial Furniture industry experience from conception of a client’s project to 100% punch list sign off completion. Managed a small furniture dealership achieving an average of a 23% Gross Profit on client’s turnkey projects including design, relocation and furniture procurement.

PROFESSIONAL EXPERIENCE

Office Interiors (Formally Facilitec) • Atlanta , GA 30303 • October 2009 to April 2011 (currently on Contract) / Facilitec • Atlanta , GA 30303 • April 1996 to October 2007

Commercial Office Furniture Dealership providing turnkey solutions and results

Director of Operations, Project Management, Administrative Assistant and Sales Support

Managed the schedule and workload for Furniture Design, Project Management, Customer Service, Relocation and Installation Services to ensure efficient operation, profitability and exceptional customer relationships. Responsible for the coordination and completion of projects to ensure they are accomplished within prescribed time frames and cost parameters. Managed staff of 6 salesperson’s productivity by managing all aspects of an account both internally and face to face with the customer. Daily responsibilities included: daily support to the President and his clients, answering phones, managing daily schedules, ordering and tracking of all orders to include client progression meetings, invoicing and approval/entering of all daily expenditures. Creating, maintaining and usage of client project schedules with vendors, building management, project coordinators and onsite construction supervisor.

AIA• Norcross, GA 30071• October 2007 to October 2009

Furniture Installation Service Provider for Furniture Dealers and End Users

Project Manager

Created and maintained the daily schedule activity of 10+ dealers in the Southeast. Managed a staff of 16 Supervisors/Installers and 4 Service Technicians to include their schedule, training and professional development to ensure client satisfaction and 100% completion of all projects. Maintained an average billing rate of 35% to 45% GP for 95% of all projects.

Carithers-Wallace-Courtenay, Inc. • Atlanta, GA 30340• August 1988 to April 1996

Sales Support

Supported 5 or more Sales staff in the functions of specifications, proposals, order entry, acknowledgement and vendor invoicing approval, tracking, scheduling delivery and installation and sign off from clients to invoicing of orders and projects.

EDUCATION/COMPUTER SKILLS

Diploma, Berkmar Highschool, Lilburn GA -1988

Proficient in Microsoft Word, Project, Excel, Power Point, Outlook, Team Design, CAP and Tour de Force (sales tracking software)

Type: 80+ WPM

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