Customer Service, Telephone skills, PBX Switchboard skills, Data Entry

**** ****** *******

Lima, Ohio *****

Home Phone: 419-***-****

E-mail **********@*******.***

Bernice M. Watkins

Objective

enthusiastic business professional with over 10 years of experience in the area of medical insurance manager, medical biller/coder manager, and medical manager.

Summary of qualifications

Accounts Receivable/Patient Account Clerk

 Collected thousands of dollars on Past Due accounts over 30 days

 Applied medical terminology/ICD-9 and CPT Coding

 Re-billed claims that were not submitted to the insurance carrier

 Conducted follow-up phone calls to insurance carriers for payment on accounts

 Worked claims manually or on the computer

 Adjusted claims that were over the filing limit

 Used IDX billing system

 Worked with physician billing

 Followed up on all claims/insurance verifier

 Made notes on patient accounts when changes were made

 Adjusted and wrote off claims

 Worked with collections for payment

 Worked with Medicare, Medicaid and other private insurance payers

Patient Registration

 Admitted and discharged patients

 Registered pre-admission testing/surgery/office visits/lab and x-ray

 Utilized the PBX Switchboard for communications

 Worked with third party billing, Medicaid and Medicare; re-billed claims to ODHS

 Worked with the general ledger/ trial balance and write-offs

Professional experience 2006 to 2008 St. Rita=s Medical Center Lima, OH

Medical Biller

2000 to 2003 University Hospital Faculty Services Cleveland, OH

Accounts Receivable Clerk

1997 to 1999 Mt. Sinai Hospital Cleveland, OH

Patients Account Clerk

1986 to 1997 Medical Mutual of Ohio Cleveland, OH

Claims Examiner

1980 to 1986 Grace Hospital Cleveland, OH

Senior Registration Clerk

Volunteer services Cornerstone Harvest Church Lima, OH

Bookstore/cashier 2008-2009

Greeter/Nursery worker

2009-present

Education

May 2003 Cuyahoga Community College Cleveland, OH

Associate degree in Applied Business Management

2009 Tiffin University Lima, OH

Currently working on Bachelor degree in Criminal Justice

Related Skills

Customer Service ICD-9 & CPT Coding

Collection Rebills

General Ledger Microsoft Office Suite

Medical Terminology Adjustments

Data Entry IDX Billing system

Certifications

Blue Cross and Blue Shield of Ohio - 1989

 Medical Terminology certified

 ICD-9 and CPT Coding certified

References

Available upon request

Contact this candidate