Customer Service Manager
Resume:
Betty Carol Ellison
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2Betty Carol Ellison
47 Dannon Court
Wake Forest, NC 27587-6761
Telephone: 919-***-****
Summary of Qualifications
Over 35 years of professional experience with demonstrated administration. Achievements in:
<Customer Service
<Supervision & Training
<Administrative Support
<Research
<Project Management
Experience
First Union Mortgage /Wachovia Mortgage Corp. /Raleigh, NC 10/1995-12/2009
Mortgage Ops Clerk/Processer
Worked for temp agency that is not available for three months (10- 12/1995) with First Union before
hired in 12/26/1995. Provided internal and external customers with legal documents and payment
histories with a twenty-four hour turn around. Supported multiple project deadlines for loans. Keyed
in payoff mortgage releases for cancellations and research department. Scanned legal documents
with scanner.
Reason for leaving: Merger related with Wells Fargo and Wachovia
Great American Insurance Company/ Raleigh, NC 04/1974-07/1995
Records Technician
Successfully trained employees when hired by manager on various function of the file department.
Consistently able to handle multiple projects and simultaneously meet deadlines. Analyzed and
prioritized task to other team members. Provided new employee orientation on department
procedures.
Reason for leaving: Cost Reduction Phase Out with Retirement
Education
First Union Mortgage Corp/Wachovia Mortgage Corp 1995-2009
Taken required class room training
Taken required online computer courses
Met required 33 hours online courses
Page 1
Great American Insurance 1991-1992
All-In-One; Introduction to E-Mail Certificate
Louisburg Junior College 1973-1974
Louisburg, NC
One year Business Administration Certificate
Page 2
Contact this candidate