Customer Service Sales

Carolyn Ann Cherry

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with others

EDUCATION

Iowa State University, Ames, IA.

Iowa Central Community College, Fort Dodge, IA

Eagle Grove High School, Eagle Grove, IA. Graduated 2006

KEY QUALIFICATIONS

Strong working knowledge of front office, and phone sales

Self motivated, goal setting strategies, and networking skills

Proficient in Microsoft Office, V-1

Excellent written and oral communication skills

EXPERIENCE

April 2009 to July 2011

Gateway Hotel and Conference Center, Ames, IA.

Guest Service Agent/Reservations/Reservations Manager

Oversee daily operations of phone and online reservations including incoming phone calls.

Responsible for Transient Room Sales and forecasted revenue

Prepare weekly reports on reservations made, total rooms sold, total revenue, reservations made, weekly

ADR and weekly goals.

Coordinate all Group room reservations, meals, and special requests, solve and correct billing errors and

revise group guest room bills.

Train new and current staff in call center with new and updated policies and procedures.

Worked with Revenue Manger to increase year over year Transient Sales by 20% in first half of 2011.

October 2007 to July 2011

Waitress/Hostess Applebee’s Restaurant Fort Dodge, IA., Ames, IA.

Coordinates seating and rotation

Provides great customer service skills

Suggestive selling

6953 Jack London Drive Johnston, IA 50131

PHONE: 515-***-**** | E-MAIL: *********.******@*****.***

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