Jen Robinson resume
Resume:
Jennifer Robinson
Reseda, CA 91335
***************@*****.***
EXECUTIVE SUMMARY
Senior Office Administrator with over 15 years experience in office management, procuring and maintaining client and vendor relationships, project and account management, high level executive support. A proactive and critical thinker with advanced computer skills to include Microsoft Office, PC and MAC experience, Lotus Notes, Microsoft Outlook, and any email system.
PROFESSIONAL Experience
Account Representative, THX Limited, Los Angeles, CA — June 2007-April 2009
Established and maintained communication with over 1500 Domestic and International Professional Services clients including studio and private screening rooms, pro studio rooms and cinemas (AMC, Cinemark, Mann, Pacific, Kinepolis, etc.)
Worked with THX Design Team to confirm project opening dates, scheduling of certification testing and delivery of marketing materials to client
Provided daily high level customer support including scheduling of certification testing, communication with independent contractors to perform the testing, processing, reviewing and editing test data to create completed certification test reports, delivery of test reports to client, delivery of marketing materials (i.e. 35mm and/or digital trailers, posters, decals, plaques, etc.) to promote certification at the location, constant follow up with clients to respond to any further inquiries or needs
Monitored use of THX trademark by our clients to ensure compliance and proper usage
Managed web site submissions to ensure timely responses by the Account Executive to prospective clients
Coordinated planning, arranging, tracking and follow up for all tradeshows and conference meetings
Performed client and market specific research to empower the Account Executive with information leading to generation of revenue
Maintained THX database to provide better report access and analysis by ensuring that all information was completed and accurate. Responsible for finding an inherent programming error in the database which lead generation of revenues which should have been collected over several years
Provided sales coordination and support to Account Executives to include Billing Requests, Shipping Requests, updating of Quarterly Royalty Reports, tracking of dollars and units sold per licensee, per quarter, generation of monthly License Renewal Fee reports, monthly communication with clients regarding their recertification anniversary
Sr. Business Development Team Coordinator, THX Limited,
Los Angeles, CA — May 2006-June 2007
Coordinated office relocation and set up of Business Development/Technology Development business units onto a Studio Lot (Raleigh Studios); Communicated with on site studio personnel to ensure construction schedule was on time and move in date remained in tact.
Provided logistical set up of office and procured all necessary documentation and identification to all THX employees through constant communication with studio personnel and THX home office
Managed an office of up to six Business Development professionals providing daily operational support and communication to ensure maximum team productivity
Planned and coordinated technology demonstrations on the studio lot to include members of the entertainment and technology community
Maintained administrative workflow for Business Development team members including extensive travel planning, preparation of purchase orders, expense reports, Accounts Payable processing, etc.
Office Manager/Advertising Manager/Executive Assistant, Loews Cineplex Entertaintment, Los Angeles, CA — July 1998-March 2006
Managed Los Angeles based office operations with approximately fifteen employees providing support to high level executives by ensuring workflow was not interrupted by means of communication with building management, vendors, Loews Cineplex home office staff, Accounts Payable, event coordination for company, extensive travel planning, supplying office with equipments and supplies needed to operate effectively
Reported directed to Vice President of Western Division operations where duties included but were not limited to preparation and maintenance of memos, email correspondence and spreadsheets; Oversaw Management Budget worksheets and was responsible for identifying a significant formula error which lead to company wide budgets having incorrect budget information for several years. Corrected this error immediately and was credited with saving the company revenue moving forward
Communicated with customers on a daily basis to resolve conflicts generated at the theatre level and ensure 100% customer satisfaction
Contacted all theatres and Regional Directors in the Western Division on a weekly basis to assist in the resolution of any outstanding issues or concerns
Created weekly advertising directories for Los Angeles and Chicago based theatres by preparing movie listings and showtimes, film series (i.e. Kids Film Series), and marketing opportunities (i.e. Reel Moms); Proofread all directories generated to by Tribune Media Service to ensure accurate program information before sending them to local newspapers to be printed
Education
Emerson College, Boston, MA, September 1989-May 1993
Bachelor of Science Mass Communications, Concentration: TV Production
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