Sales Customer Service

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A m y L. M r o z i k

P r o f e s s i o n a l P r o f i l e

Driven sales executive with strong leadership skills and excellent performance. Career achievements include consistently exceeding compounding performance expectations, building a top performing distribution territory encompassing widely varying socioeconomic conditions and demographics. Business and sales professional with 15 years of experience both cold calling and developing both new market opportunities and strong internal and external relationships.

E d u c a t i o n a n d C e r t i f i c a t i o n s

Business Management A.A.S. – Emphasis: Sales and Marketing

Rasmussen College, St. Cloud, Minnesota

P r o f e s s i o n a l E x p e r i e n c e

Physician Sales & Service, Inc. (PSS) 6/2000-8/2011

Territory: Omaha, Lincoln, and surrounding rural cities in Nebraska

Sales Consultant- Physician Office and Outpatient Medical/Surgical Distribution

Territory manager for primary care and specialty providers, consulting directly with physicians and providing information, customer service and sales of medical supplies, diagnostic equipment and reagents, outpatient surgical supplies, health information technology and inventory management solutions. Responsible for distribution sales of extensive PSS product line, including Medical and Surgical supplies, pharmaceutical products and injections, consumables and capital to physician market in Lincoln and Omaha territory. Partnered with manufacturer representatives to target new customers and grow sales of key products. Customers include: Small hospital/Physician office market, Family Practice, Internal Medicine, Orthopedics, Cardiology, Ob/Gyn, Urology, Pediatrics, Dermatology & Medical Spa, Gastroenterology, Radiology and Imaging, Occupational Health, Urgent Care, Public Health and Surgery Centers.

Stearns Bank Equipment Finance Division 12/1998-3/2000

Sales Consultant

Developed and managed customer base, improving customer loyalty with financial portfolio management. Independent worker with high degree of sales proficiency, developed strong internal relationships over the phone.

Additional experience:

Sales Team Lead at Macy’s, Goodman Jewelers, and Express, with retail experience handling objections and improving consumer satisfaction.