Gabriel S. Brewster

* ***** **.

Methuen, Ma. ***44

508-***-****

wf3h9s@r.postjobfree.com

Work History/Related Experience

Allure Aver, Methuen, MA

D.B.A. Gabriel Brewster 2005-2011

Work as technology support person in various areas of need. PC Build, maintain, upgrade, repair, support, install, and configure desktops, laptops, workstation computers, and cell phone operating systems with Android, Linux, Mac, and Windows platforms. Installed and supported Microsoft Office product suites. Assist customers to resolve issues with computers, routers, switches, and printers. Identify faultly equipment, in depth troubleshooting, virus removal, and data back-up. Work closely with manufacturers including HP, Dell, Corsiar, BFG technologies, XFX, Sceptre, Western digital, Seagate, and ASUS to RMA warrantied parts or troubleshoot problems with their products. Assist customers with configuration of wireless, wired, and mobile routers, file and printer sharing, and driver installation. Connect computers/laptops to HDTV, surround sound systems, and conferencing equipment. Routine internet research to find solutions to for customers’ needs. Experience with network administration, mapping hard drives, port forwarding, FTP servers, and client software, Active Directory, remote desktop, registry editing, imaging of hard drives, file/partition recovery, flashing and configuration of the BIOS, audio and video editing, multiple monitor setup, firmware upgrades, conversion of filing systems, phone, audio, and video jacks. Overall, implementation of advanced system configuration for ultimate system performance.

Building Technologies Engineers Inc, Boston, MA

Building/Operations Manager 2007-2009

During the day shift I would work closely with the IT staff and network admins to resolve issues that would transpire overnight and assist them with computer upgrades and virus removal from the states network. Toured mechanical rooms, server rooms monitored building temperatures, and made changes via Metasys. Worked switchboard fielding telephone calls and dispatching personnel regarding building lighting, elevator entrapments, and miscellaneous building issues from the State House, Lindemann, Hurley, and McCormack buildings. Worked cooperatively with union HVAC, mechanics, plumbers, and B.S.O.B. for optimum building maintenance. Created shift logs, prepared building for day shift workers, created work orders for required maintenance (via DCAM), and reported findings to morning staff.

Computer Networks Inc. Methuen, MA

Customer Service Representative 2005-2007

Support of dial-up internet connections, billing requests, e-mail configuration, and basic trouble shooting. Kept log entries of the conversation and of the resolution of the issue. Home based with little to no supervision.

Getronics Inc. Tewksbury, MA

Customer Service Representaive 2000-2001

Contracted as a Verizon customer service representative for Analog customers and moved on in the company to service D.S.L. clients. Gained experience with Analog and D.S.L. Analog experience includes supporting colleagues in troubleshooting and assisting customers with software installation, TCP/IP configuration, and email settings. Assisted customers with setup of init strings for Netscape, Outlook Express, Internet Explorer, and Microsoft Outlook 2000. Supported Mac, Windows 95, 98, and XP.

D.S.L. experience includes Virtual Private Networking and use of Vantive and Oasis. Supported customers with email settings, Internet Explorer, and Netscape as well as installation of various software. Assisted in setup of DSL modems and network adapter drivers. Supported installation of Win-poet and Mac-poet as well as configuration of Mac, Windows 98, 2000, and N.T. Provided training for new employees and assisted company with an ISO certification.