Customer service

Betty Bucher ***********@*****.***

*** *. *********** **. *****: 913-***-****

Louisburg, Kansas 66053

Summary of Qualifications

. Fifteen years of customer service experience; both written and verbal

communication. This included general office work.

. Twelve years of manufacturing and marketing wild life products to major

corporations.

. Fourteen years of the insurance industry; this included medical / dental claims

processing as a Senior Claims Examiner and customer service.

. Excellent communication skills; demonstrated through twenty five years of

customer service.

. Poses ability to work well in teams as well as individually; ability to contribute to

success of the company as well as other employees.

. Strong office skills; attention to detail and ability to understand as well as

demonstrate quality orientation to customers.

Work Experience

Heritage Calls, Inc., Louisburg, Kansas

Co-owner, July 1990 – December 2008

. Responsible for managing a wholesale business; company is recognized for

making the finest world champion collectible game calls on the market.

. Manufactured and marketed wild life collectibles to major corporations such as;

Cablea’s, Inc. / Ducks Unlimited Catalog, Bass Pro Shops, Ducks Unlimited

National/International, Cat., Inc. and many prestigious wild life art galleries

throughout the country.

. Responsible for maintaining the business in a well and efficient manner; greeted

customers and provided a friendly environment.

Louisburg Cleaners, Louisburg, Kansas

Counter Clerk - part-time, October 2005 – September 2006

. Assisted customers by checking in garments.

. Discussed and resolved problem areas on clothing.

. Responsible for maintaining the store in a well and efficient manner; greeted

customers and provided a friendly environment.

Farmers Insurance, Louisburg, Kansas

Office Assistant – part-time, March 2005 – August 2005

. Responsible for incoming calls and general office work.

. Contacted policyholders in a friendly manner reminding of premiums due.

. Collected information from policyholders concerning questions and / or problems.

New England Life Insurance, Overland Park, Kansas

Dental Claims Examiner 1984 – 1986

. Processed dental group claims as a Senior Claims Examiner.

. Read and interpreted contracts to determine eligible benefits and services.

. Quotas were met.

Twentieth Century Investors, Kansas City, Missouri

Data Entry / Part – time 1983 – 1984

. Invested money for shareholders into their chosen stocks.

Aetna & Casualty Life Insurance, Kansas City, Missouri

Customer Service Analyst / Senior Medical / Dental Claims

Examiner, 1976-1983

. Processed medical / dental group claims as a Senior Examiner.

. Read and interpreted contracts – determined eligible benefits and services.

. Assisted policyholders and their employees with medical / dental claims after

benefits were determined as a Customer Service Analyst.

. Explained coverage’s and resolved problems for policyholders associated with

claims in question using verbal and written communication.

. Attained a thorough understanding of the insurance industry.

. Maintained ability to communicate effectively with the public in a professional

and friendly manner.

. Quotas were met.

General American Life Insurance, St. Louis, Missouri

Medicare Part B Senior Claims Examiner, 1971 - 1976

. Examined and paid Medicare Part B durable medical equipment claims

in accordance with government guidelines.

. Trained new employees in examination of government Medicare claims

on computer.

. Attended medical terminology classes.

. Quotas were met.

Activities and Honors

. Received bonuses

. Volunteer Sunday school Teacher

. Bowling League

. Outdoors

. Walk for March of Dimes

Contact this candidate