Virtual Assistant
Resume:
Lauryn Huggins
Alexandria, VA 22306
Objective
I hope to utilize my knowledge of customer service, sales, and training to secure a rewarding and challenging position.
Skills
Strong organization and analytical skills
Excellent interpersonal and office skills
Proficient in all Windows operating systems, Microsoft Word, Excel, PowerPoint, and Publisher
Experience
October 2010-October2011
Loyalty/Training Specialist for the Professional Development Center
Grow Financial FCU, Tampa, FL
• Responsible for coaching 13 call center agents, using the Integrity Coaching process, to retain membership and loyalty, and create long-term relationships
• Facilitate call center specific training to include simulated inbound calls, call quality feedback, call handling tips, and member service procedures
• Create, edit, and streamline department manuals
• Facilitate soft skill and new hire classes
March 2008- October 2010
Coordinator for the Professional Development Center
Grow Financial FCU, Tampa, FL
• Handle all filing and correspondence for the department
• Update manuals used for class
• Responsible for facilitating new hire training and soft-skill classes
• Create, edit, and organize the monthly publication for the company
• In charge of all special event organization and catering
March 2008- August 2007
Relationship Specialist in the Member Contact Center
Grow Financial FCU, Tampa, FL
• Responsible for handling member concerns or complaints about their account
• Provide friendly, efficient, and timely member service assistance by phone for the members
• Perform transfers, balance inquiries, Certificate Account and IRA transactions on member accounts
July 2007- August 2006
Senior Teller at Financial Center
Grow Financial FCU, Tampa, FL
• Handle cash for deposits into member accounts
• Perform audits of the teller cash drawers, ATM, coin machine, and vault
• Maintain a vault and teller drawer
• Responsible for opening/closing the branch, completing monthly reports, completing quarterly teller evaluations, conducting monthly teller line meetings, assisting with teller out of balances, ordering supplies, and making weekly schedule.
August 2006- July 2005
Teller at Financial Center
Grow Financial FCU, Tampa, FL
• Handle cash for deposits into member accounts
• Maintain a teller drawer
• Responsible for working on the teller line and drive thru
Education
Hillsborough Community College- Tampa, FL
AA in Liberal Arts (July 2009)
University of South Florida- Tampa, FL
BA in Communication (December 2012)
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