Customer Service Administrative Assistant

Melissa Schultz

*** *********** ******

Rogers, Arkansas 72758

479-***-****

*******.***********@*****.***

Objective:

To obtain a position in which I may use and expand my skills and experience while contributing to the overall efficiency of an organization.

Employment History:

Healthport Rogers, Arkansas 2010-2012

Healthport/ROI

• Release of Medical Records to various sources following policies and procedures

• Experience in a medical facility/hospital

• Customer Service skills

• Phone, email and confidientiality etiquette

Superior Industries Rogers, Arkansas 1997-2009

Benefits Supervisor/HR

• Responsible for all Benefits administration and required HR responsibilities

• Administration and maintenance of Leaves; FMLA and LOA

• Administration and maintenance of COBRA and HIPAA Policies; Privacy officer for facility

• Administration and maintenance of the 401k Program

• Enroll employees eligible for 401K, maintain and tracking of all company benefits

• Document Control

• Prepare enrollment reports

• Assist third party administration for benefit eligibility, claims, etc.

• Assist employees with enrollment forms, insurance issues & death claims

• Event Planner; EAP Program Co-Coordinator

• Audit per Sarbanes-Oxley, prepare documents and various other responsibility with internal audits

• Hiring, Voluntary and Involuntary terminations, Workforce Reductions

• New Hire Orientation and Exit interviews

• Timekeeper for temporary employees timecards

• Responsible for Direct Deposits and all Garnishments

• Administrative assistance with Workers Comp Claims

• Administrative assistance with Investigation of Harassment Claims

• Administrative Assistant responsibilities

• Payroll assistance

• Advanced Administrative skills

Computer Skills:

• Windows

• Excel; Power Point

• Kronos; ADP

• AS400 Operating System

• Knowledge of QuickBooks

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