COLLECTIONS
Resume:
RESUME
APRIL ORTGEA
**** * ********** ** ***** CREEK, AZ. 85243
OBJECTIVE: A position as a qualified business professional where I can maximize my record of achievement as a debt collection representative, and my quality as a customer service representative.
SUMMARY: Offering over 28 years of experience with communication and skills
With management ability. To thoroughly analyze situations, creative
Solutions, and bring projects to completion under budget.
PROFFESSIONAL
SKILLS:
- Payroll
- AR/AP
- Bookkeeping
- Documentation and record keeping
- Debt collections
- Customer service
- Data entry
- Extensive telephone communication skills and contact with the public
EDUCATION: 1974-Indio High School, Indio CA.
1985-FTD Floral design School, Grand Rapids, MI.
2000-FDCPA training course certified, Phoenix, AZ.
EMPLOYMENT
HISTORY:
Thunderbird Collections, Scottsdale, AZ. 08/00-12/00
Collection Representative
- Collections on medical accounts
- Skip tracing
- Account management
Nationwide Credit, Phoenix, AZ. 02/01-07/01
Collection Representative
-Customer service on 90 day credit card accounts prior to collections
-Charged off credit cards
Uservco, Gilbert, AZ. 07/01-10/01
-Blue steak commercial accounts, and residential
-Skip tracing
-Collection representative
-Collection in Salt River Project (SRP)
-Blue steak commercial accounts, and residential
-Skip tracing
Floral Designs of Fountain Hills, Fountain Hills, AZ 10/01-05/02
-Floral designer
-Customer service
Diversified Services Group, Scottsdale, AZ 09/02-10/03
Senior Collection Representative
-Medical collections on Motorolla over paid medical claims
-AT&T over paid payroll accounts
-Collections on medical, dental, veterinary, fitness west gyms
-Skip tracing, verifier
First Financial, Scottsdale, AZ 12/03-04/04
Collection Representative
- Collection on car deficiency loans (TRIAD)
Scottsdale Collections, Scottsdale, AZ 04/04-06/04
-Medical collections, Dell Webb, Banner Hospitals, Boswell Hospital
-Collections and customer service for Apache Oxy Medical
-Ordered credit reports
-Skip tracing
VanRu , Tempe, AZ 07/04-08/05
-Collection Representative
-credit card collection Capital One
-PPA collections on NSF accounts
-Skip tracing
Cavalry Portfolio Services, Tempe, AZ 08/05-09/06
Collection Representative
-Collection on car deficiency loans
- Collections on credit card accounts
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Progressive Financial Services Inc. Tempe, AZ 09/06-01/07
-Collection Representative - collection on department of Education - Student loans - Skip tracing
Drivetime Mesa Corporate, Mesa AZ. 08/21/07-current
- Collection Representative - Skip Tracing - Collection on past due car loans early, mid, and late stage - Loan deferments, modifications, extension’s , door knocks
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