customer service
Resume:
JoAnna Herron
*** ***** ***** ******** ** *****
**************@*****.***
Objective:
A challenging position in a fast paced environment that will allow for personal and career growth.
Skills:
Excellent written and oral communication skills. Accurate, efficient and detail oriented. Extremely productive in high volume, high stress environment. Decision making, critical thinking, organizing and planning. Proficient with windows 95,98,200,NT, Microsoft word, Excel, and Power Point. Types 45 WPM. Quick learner and adapts well in new environment.
Experience:
2010-present
Head of after school program
Favorite Time Academy
Acworth, GA
A highly talented child care worker with experience in providing a safe, stimulating environment for young children; conducting individual and group activities to encourage learning and develop social, interaction skills; maintaining appropriate records of attendance and activities, keeping classrooms up to state requirements; interacting with children and parents daily; organizing weekly curriculum and agenda for classrooms; work as a member of a co-operative team in order to provide an appropriate and educational program for the group/groups of children within the program.
2007-2009
Sales Associate/ Key Holder
Jessica McClintock Formal Wear
Santa Clara, CA
Provided support to the sales team, ensuring all sales and service objectives were met. Responsible for customerservice, duties included answering customer queries, problem solving and providing detailed information on current and upcomingproducts. Worked with new customers in the development of new accounts. Assisted in the development of new policies and procedures. Assisted in the training of new customer service representatives and associates. Prepared weekly sales reports for the sales team and sales management. Generated repeat business through successful client follow up.
2006-2007
Manager/ operator
Bridal Fare
Douglsville, GA
Responsible for management of operations for entire store including but not limited to customer and vendor relations. Meet with dealers to define new products. Review product pricing and gross margin goals. Track sales and gross margin performance. Conduct new product training fo the sales force and dealer network. Exhibit products at trade shows and attend trade shows to review competitor products.
Education:
2009 Golden State Baptist College- Santa Clara CA
Received Associates degree
2007 Kings Way Christian School- Douglasville GA
Graduated with honors/ Honor society- 4 years
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