Office Manager
Resume:
EDUARDO NERI TAN
PERSONAL DATA
Date of birth : 15 January 1971
Place of birth : Cagayan de Oro City, Philippines
Status : Single
Religion : Roman Catholic
Nationality : Filipino
Sibling Rank : First of 4 children
Father’s Name : Manuel S. Tan
Mother’s Name : Erlinda Neri-Tan
Height : 5 feet, 8 inches
Weight : 155 pounds
SSS Number : 080940318-3
TIN Number : 165-909-262
CAREER PROFILE
• Possess very substantial experience in marketing and public relations;
• Broad array of banking, leasing, investment-banking, finance, and management experience;
• Able to handle multiple tasks, and has a good training and experience in the performance of administrative functions; and
• Goal-oriented and outgoing person, team player with good communication skills.
WORK HISTORY
From February 2009 : To Present
Employer : IBM Business Services
UP Ayala, Commonwealth, Quezon City
Positions Held : Mobility Pre –Auditor (Back Office)
Description of Duties :
Responsible for auditing various claims from International Assignees, relationship building and account management. Takes ownership and initiative to complete necessary research and customer follow-up or provide appropriate resolution to customers’ claims.
From February 2008 : To January 2009
Employer : IBM Business Services
UP Ayala, Commonwealth, Quezon City
Positions Held : Customer Interface Associate
Description of Duties :
Takes in calls from employees of IBM USA and responsible for handling concerns in relation to callers’ travel and expense. Responsible for relationship building and account management while resolving callers’ queries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
From August 2006 : To February 2008
Employer : HSBC Electronic Data Processing (Phils) Inc. PBCom Tower, Ayala Ave, Makati City
Positions Held : Customer Service & Sales Associate
Description of Duties :
Takes customer calls in an inbound call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Will be responsible for achieving individual sales goals by applying effective needs analysis and sales offer strategy by queue policy.
From March 2006 : To June2006
Employer : Philmetal Products, Inc., Philsteel Tower, 140 Amorsolo St., Legaspi Village, Makati City
Positions Held : Product Specialist Supervisor
Description of Duties :
Develops and defines potential business and objectively monitors Product Specialists account management - related activities to guarantee maximum market exposure. Identifies key projects that are under Product Specialists account management and gives proper attention to potential transactions identified or developed.
From November 2005 : To March 2006
Employer : SYL Foreign Language Center, G/F EGI Taft Tower, Taft Avenue, Manila
Positions Held : English Instructor
Description of Duties :
Arranges and teaches private classes in English conversation, composition, grammar, business English, and cultural orientation to children, university students, adults, and businesspeople. Specifically, teaches English conversation, grammar, pronunciation, and reading and writing skills to Korean and Chinese students ages 11-23. Plan classes; organize teaching materials; develop, give and correct tests and homework assignments.
From November 2001 : To August 2005
Employer : United Promotions (UNIPROM) Inc., Araneta Coliseum, Cubao, Quezon City
Positions Held : Various
Description of Duties :
Booking Officer, December 2003 – August 2005
Prepared sponsorship packages for particular events, negotiated and recommended prospective sponsors for shows. Coordinated with operations in the preparation of legal forms and other documents. Booked events for the coliseum and negotiated with promoters.
Executive Assistant, November 2001 - August 2005
Functioned as chief aide to the Chief Operating Officer (COO), routinely met and coordinated all administrative matters related to UNIPROM. Reviewed and received all official, internal and external, written communications directly to the COO, and performed such work as necessary to ensure the fulfillment of responsibilities as may be assigned.
Marketing Officer, November 2001 - December 2003
Promoted buyer attendance at Coliseum events. Gathered market intelligence to assess local market trends and areas of opportunity. Responsible for market research, customer, and competitor information, forecasting, PR and promo materials and advertising.
From May 2001 : To November 2001
Employer : Araneta Center, Inc., Cubao, Quezon City
Position Held : Leasing Officer
Description of Duties :
Processed lease applications, identified, evaluated, negotiated with and recommended prospective lessees for the Center. Reviewed, developed and recommended the most effective business mix for the Center. Coordinated with Legal Affairs Division in the preparation and review of legal forms and other documents.
From October 2000 : To March 2001
Employer : SM Appliance Center, Inc., SM Megamall, Ortigas Center, Pasig City
Position Held : Supervisor
Description of Duties :
Responsible for sales volumes, inventory levels and direct supervision of sales staff. Handled daily store transactions, customer inquiries and complaints. Prepared receipts, selling personnel’s activities and schedule. Supervised the store’s performance as a whole.
From February 1994 : To February 2000
Employer : China Banking Corporation, Lapasan, Cagayan de Oro City
Position Held : Various
Description of Duties :
Assignments had distinct leanings toward finance, statistical work, appraisals, and accounting. Built a large loyal client base through personal attention, quality service, and consistent follow through.
Loan Officer, May 1997 – February 2000
Prepared memorandum and recommendation for Senior Management/Loan Committee/ Executive Committee on various lines, and packaging of terms and conditions, and justification of request.
Credit Investigator/Appraiser, February 1997 – May 1997
Gathered data and furnished credit investigation reports, appraisal reports/account profitability analysis on loan applicants. Processed real estate and chattel mortgage.
Loans Assistant I/Credit Investigator, February 1994 – February 1997
Furnished monthly reports on outstanding loans and collection of payments. Processed loan releases, extensions, renewals, payments and rebates, and loan documents.
From December 1992 : To February 1994
Employer : Serg’s Products Inc., Carmen, Cagayan de Oro City
Position Held : Salesman
Description of Duties :
Furnished weekly reports and expenses. Conducted stock inventory. Booked and delivered goods, and collected payments.
ACADEMIC BACKGROUND
Master of Arts in Special Education (candidate),
St. Joseph s College, Quezon City, ongoing
Niveau Decouverte (French Language Lessons Module I-IV),
Alliance Française de Manille, Makati City, 2004
Bachelor of Science in Mathematics,
Xavier University (Ateneo de Cagayan), Cagayan de Oro City, 1992
TRAININGS ATTENDED :
Problem Solving & Decision-Making February 2008 IBM Plaza, Philippines
Intro to Six Sigma February 2008 IBM Plaza, Philippines
Effective Business Writing February 2008 IBM Plaza, Philippines
Creativity & Innovation May 2010 IBM Plaza, Philippines
Project Management for Non-PM May 2010 IBM Plaza, Philippines
Six Sigma Yellow Belt November 2010 IBM Plaza, Philippines
REFERENCES:
Ms. Shiela Isong
Team Leader
IBM Business Services
Mobile: 092*-***-****
Mr. Timothy Joseph Navarro
Asst. Manager, HSBC Electronic Data Processing
UP Ayala, Commonwealth, Quezon City
Mobile : 092*-***-****
Mr. Raymond Sebastian
Asst Manager
HSBC Electronic Data Processing
Commonwealth, Quezon City
Mobile : 092*-***-****
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