Customer Service Sales
Resume:
William Hines IV
Muskegon, MI 49444
**************@*****.***
OBJECTIVE
Experienced entrepreneur looking to transition from the culinary field into an entry level position that will allow me to continue developing my skills and abilities that I have obtained through business and education.
QUALIFICATIONS
• I am a motivated, self-starting, fast learner that can work with little to no supervision.
• Ability to get the job done through a sense of urgency by employing critical thinking and problem solving skills.
• I possess strong individual and teamwork skills and the ability to multitask.
SKILLS AND ABILITIES
Between the culinary field, operating an online store, and school, I was able to acquire different skills and abilities in business ownership, management, and kitchen operations as demonstrated below:
Business and Office Work
• Bookkeeping, Accounts Receivable and Payable, Microsoft Office ( Excell, Word and Power point), Vendor Relations, and Customer Service.
Management
• Inventory Control, Cost Control, Labor Costs, Scheduling, Hiring, Training, Order Picking, Packaging, Shipping (Both Domestic and International).
Kitchen Work
• Cooking, Cleaning, Recording, Following Health Guidelines, Following Operating Procedures,
Follow Recipes, Grill, Broil, Fry, Steam, Poach, and Sauté.
EMPLOYMENT HISTORY
Cook, 07/2010 - 07/2012
Dee Lite Cafe, Grand Haven, MI
Responsibilities include daily set-up, logging temperatures, logging equipment problems (including actions taken and problem resolved), proper rotation of inventory, and training staff members.
Owner, 10/2009 - 10/2011
Deadly Playthings, Muskegon, MI
Owner and operator of an online store that dealt with horror, science fiction, and video game collectables. Acquired skills in bookkeeping, ordering inventory, order picking, packaging, shipping (both domestic and international which includes filling out customs forms), using Microsoft Office, and customer service (including person to person, online, and over the phone).
Daytime Kitchen Manager, 02/2006 - 04/2010
Tony’s Bistro, Norton Shores, MI
Was responsible for ordering inventory, rotating inventory, interviewing and hiring new staff, scheduling staff, creating soups, creating menu and specialty items, working with digital dining to enter information and changes, relay information between front and back of the house, dealing with sales associates to generate new ideas, enter orders online, price comparison shopping, preparing foods, follow health code regulations, and maintain a clean kitchen.
Cook, 07/2004 - 02/2006
SunnyBrook Country Club, Grandville, MI
Cooking, Cleaning, Prepping, Put Away Stock, Create Specials, Work Banquets, Carving Meats, Typing and Printing Special Menus, Work From Function Sheets, Catering, Set-up and Tear Down Banquets.
EDUCATION
Associates Degree - Fundamentals of Business
3.8 GPA
University of Phoenix, AZ
CERTIFICATES / LICENSES
Top Seller Award Ebay, MI
Power Seller Award Ebay, MI
ServSafe Muskegon County Health Department, MI
HONORS AND ACTIVITIES
I operated an online store that dealt with retail sales. From there I learned the importance of customer satisfaction. I was awarded the power seller and top rated seller awards from eBay for customer satisfaction. I have over 375 feedbacks from customers and all of them are 100% positive.
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