Customer Service Administrative Assistant
Resume:
Janice B. Halley
Bartlett, TN 38133
********@*****.***
OBJECTIVE:
A committed and motivated Administrative Assistant with 8 + years of experience in administrative support is seeking a staff position with a company that will allow me to fully utilize my skills. Demonstrate exceptional organizational, administrative and problem solving abilities. Has strong work ethics, and professional demeanor with great initiative.
WORK EXPERIENCE:
2011-2012: H&R Block Tax Service, Memphis, TN
Customer Service Representative
Effectively establish and maintain a professional relationship with all H&R Block customers. Accepting personal and complete responsibility of each customer and ensuring that all customer requirements are completely met. Acknowledge and appropriately greet and assist every customer in a timely manner. Effectively present and discuss the products and services of the company to current and prospective customers. Manage telephone calls professionally, efficiently and with good communication skills. Attend to customer questions, complaints and concerns immediately, and facilitate a satisfactory resolution. Establish maintain and update files, records and other documents. Schedule and coordinate meetings, interviews, and appointments for the staff.
2006-2009: The Cochran Firm, Memphis, TN
Bookkeeper/H.R. Assistant
Responsible for recording transactions while ensuring the accuracy of data. Effectively manage accounts payable and accounts receivable. Monitor software for check request and process checks from case cost account. Generate bank deposits and post deposit entries onto a fee spread sheet. Research and resolve billing and collections disputes and track overdue accounts.
2001-2004: The Cochran Firm, Memphis, TN
Client Representative/Legal Assistant
Identify potential personal injury, medical mal-practice and nursing home negligence claims through telephone consultation or in-house interview. Effectively perform data entry for all new and potential claims. Compose letters for attorney signature. Order medical bills, medical records, employment, and wage verification documents. Answer multi-line phones at the front desk and operate all office equipment.
1995-2000: Memphis City Schools, Memphis, TN
Educational Assistant
Assist all teachers in the education and training of all students. Tutor students and maintain an orderly classroom. Worked on special projects and performed administrative duties as assigned.
EDUCATION:
1992: National Academy for Paralegals, Memphis, TN
2007: Southwest Tennessee College, Memphis, TN
Present: Bethel University, Memphis, TN
MAJOR: Business Administration
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