Customer Service Manager

Fabian Salas Salgado

*** ****** **. ****** **. **033

Cell: (805) 200 – 6067

Cell: 805-***-****

Email: *****************@****.***

OBJECTIVES: Appling my skills and knowledge in order to make the work processes more efficient and improve personal and team performance within any given area, as well as offering solutions that provide a company's growth while keeping a safe working environment, implementing company policy and safety standers.

ACCOMPLISHMENTS: One of my achievements is that opened my own business, a small family restaurant. I handled it responsibly and effectively. Being administrator and manager, to generate jobs to third parties. It was founded in 2003 and gave a good sum of gain but due to falling sales and cost of production we closed our doors to the public. It is a great achievement in my life. We took it to stand out between others which had been established for years.

WORK EXPERIENCE:

October 3, 2011 – to present

Pride Industries

Oxnard Ca.

Position: Custodial Supervisor NBVC Point Mugu

Manager: Eddie Rodriguez

Office: 805-***-****

Cell: 805-***-****

Task: Leading a total of eight routes of custodians, carry out inspections daily, make estimates for services rendered, train employees, assist management with interviewing, have a positive attitude towards employees and motivate them. Create weekly, monthly schedules, counsel and discipline employees. Use excel, word, ensure employees are following safety standers, company policies, stand, lift, walk indoor and outdoor for long or short periods of time. Keep track of inventory and order supplies needed bi-weekly, manage cleaning schedules in time and quality, contact sub-contractor for extra work needed, working with janitors with disabilities, accommodating their needs while keeping a steady working team. I over see a total of 26 employees on the Point Mugu Base.

August 2010 - June 2011:

Linguatec technological center of Orestes Manzanares

Los Mochis Sinaloa

Position: Supervisor of tutoring and Customer service

Task: In charge of five teachers and receptionist. Carrying out a positive environment and guiding tutors to work to their maximum capacity in teamwork. Direct contact with students and parents, customer service, able to work under pressure, elaborated statistics, planning schedules, close and open Institute, and provide training to tutors and students, dealing with situations that arose and solving them before they became problems.

September-August: 2009-2010: English program in Sinaloa

SepYc Los Mochis Sinaloa

POSITION: Teacher of Basic English.

TASK: Working with six classrooms with a total of one hundred students daily, working as a team and working under pressure, and teaching English to Spanish speaking children, monthly planning for our classes, turning weekly reports.

December - June 2003-2010:

Carnitas Estilo Michoacán Los Mochis Sinaloa

POSITION: Administrator and owner.

Task: Elaborating pork products, manager small business, customer care, inventory in stock.

February: 2002 – December: 2003

Chayitos forklift moving

POSITION: Forklift operator

TASK: DRIVING FORKLIFTS, MOVING PALLETS, AND MOVING MERCHINDISE TO A DEGSINATED AREA.

• FORKLIFT TYPE: SITDOWN COUNTER BALANCE FORKLIFT.

• SITDOWN COUNTER BALANCE FORKLIFT WITH CLAMP ATTACHMENT.

September 1999 - JUNE 2001

Oxnard unified school district: Port Hueneme High School

POSITION: PARAEDUCATER FOR HANDICAP

TASK: Working as a team with the teacher in charge to help students with Sevier handicap problems. I played the role of helping students prepare themselves to our school environment, to adapt to class room activities and to eat, read, talk, physical necessities, and change diapers if necessary. Working with children severely handicap with a team of five.

January: 1996 – June: 1997

Camarillo State Hospital

POSITION: TEACHER ASISTANT PARAEDUACATER

TASK: Working in a hostile environment with runaway children, drug addicts, and handicap children. I worked with a team of ten other personal directly, and helped with reading, eating, speaking, field trips, to help the children that age varied from six year olds to eighteen year olds to adapt themselves to the institute. First aid training, self-defense training.

SKILLS AND KNOWLEDGE:

• Speak, read, write English, and Spanish 100

• Computer Literate

• Mechanical Abilities

• Team oriented

• Able to adapt to any working environment

• Able to work under pressure

• Fork lift driver

• Skilled in various tools

• Janitorial knowledge

• Elaborating schedules, weekly and monthly reports, statistics and customer service.

• Love working and helping people with disabilities.

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Hobbies: Reading, fishing, listening to music.

Contact this candidate