Customer Service Manager
Resume:
Rebekah L. Puder
*********@*****.***
Career Objective and Salary Requirements
To obtain a Customer Relations position, starting $15.00 per hour, in order to further engage, and challenge my skills and to use the knowledge I am obtaining through my schooling. Skills include proficiency in MS Word, Excel, Outlook, Power Point, Adobe, 10-key, Alpha-Numeric Data Entry, and Typing Speed of 50 WPM.
Education
Whittier Christian High School, La Habra, CA 08/1996 to 06/2000
Western International University, Phoenix, AZ 12/2009 to Present
Employment History
SMC Construction, Co., Irvine, CA. 01/2011 to 07/2011
Receptionist, Personal Assistant
-Answer phones with multiple lines
-Direct calls or relay all phone messages promptly
-Receive all mail and distribute promptly
-Assist subcontractors (walk-ins)
-Minor office management
-Customer Service
-Assist General Manager/ Owner as needed
-Filing, organizing documents
-Log all Certified Payroll documents received
Owen Design Group, Irvine, CA 10/2010 to 12/2010
Personal Assistant, Receptionist, Clerical Support
-Assisted manager with time log
-Email support for management staff
-Minor office management
-Answered phone calls
-Assisted with updating client information
-Customer Service
-Developed daily reports for production of associates
-Event organizer
-Liaison to PTS staffing for fellow associates
Nationwide/Eastwood Insurance, Yorba Linda, CA 02/2006 to 02/2009
Clerical Support I/ Customer Service Accounting Clerk
- Process commission statements,
- Assist supervisor with special projects
- Maintain records of statement balances (spreadsheets),
- Contact companies to verify validity and accuracy of policy information,
- Research policy issues as they arise.
- Researched and reorganized statements to eliminate agent complaints and company costs.
Fry’s Electronics’, Anaheim, CA 10/2004 to 02/2006
Customer Service Supervisor
- Maintained associate files,
- Processed customer complaints,
- Led and directed team of cashiers,
- Facilitated scheduling of cashier duties,
- Responsible for cash distributions.
- Designed a new data report format for storewide income balance and cashier commissions.
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