QA Manager

****-**** ****** ********, ** ***** 718-***-**** ************@*****.***

http://parthakunthipuram.resumeconnect.com.

Summary

Senior QA Manager/Senior Test Manager with over 10 years of real world software experience in the fields of Program Management, Project Management, Quality Assurance and Software development Good understanding of PDLC and SDLC with requirements management, application design, UML diagrams, project plans, scheduling, resource allocation, progress monitoring, progress reporting, system requirement specifications, UAT (User Acceptance Testing) plans and UAT test cases.

Experience with clients like CitiGroup.

Domain expert in Mainframes, Java, QC, QTP, Peoplesoft CRM, Ecommerce, Online Retail, NLP, eLearning, Healthcare, Tele Communications and with special focus on Banking Industry Have good experience in interacting with clients/vendors for requirements gathering and successful implementation of software solutions/deliverables

Highlights

QA Management/Program Management

 QA/Program management skills including planning, scheduling and monitoring with experience in requirement gathering, gap analysis, risk analysis and mitigation planning, effort estimation and cost budgeting

 Expertises as Multi-geographical Manager, in helping companies implement successful offshore operations

 Real world full Software Development Lifecycle (SDLC) and Product Development Lifecycle (PDLC) experience in scoping, designing, developing, deploying, testing and supporting enterprise scale business application software using iterative, Agile methodologies with proven results

 Proven track record for product delivery with PMBOK knowledge

 Expertise in SOA.

 Expertise in Consumer Retail Banking, in portfolios like the privileged Private Bank, CitiGold, International Pvt.Banking, POS, Commercial Banking, Loans, etc.

 Infrastructure Knowledge like creating mockup branches, Environment check-outs, Meetings for Code Acceptance in IST, UAT.

 Led development of growth-focused project models and implemented metrics-based reporting

 Experience with web application usability, UI design and testing.

 Ability to work well independently or within a team, especially cross-functional teams

 Earned Value Management (EVM) Methodology, CPA (Critical Path Analysis).

 Successfully liaised with Business and Technology teams at various stages of the project lifecycle, including requirements gathering, design, development, testing and post-production support

 Status reporting to senior management and board of directors

 Successfully Led, coach and mentored Project Managers, Senior BAs and Team leads

 Created the program plan and faciliated in the creation project plans.

 Coordinated and tracked projects under the program

 Experience in both Agile and Waterfall models.

 Created the SLAs between various departments including Product Planning, Product Management, Program Management, Professional Services.and Quality Assurance

 Expertise in conducting project meetings, reviews, walkthroughs, and customer interviews

 Practical knowledge of Rational Unified Process (RUP) as an iterative SDLC process with implementation of all four phases: Inception, Elaboration, Construction and Transition

 Successfully implemented SEICMM, ISO 9001 Quality Standards throughout the SDLC and PDLC.

Business Analyst

 Conducted Requirements walkthrus to the offshore teams and onshore teams

 RTM – Requirements Traceability Matrix from Product Requirements Documents  use cases  design  code  test cases  bug reports.

 Experience in high-level feasibility study

 Expertise in conducting/chairing Joint Application Development (JAD) sessions

 Ability to organize, manage, document and track changes and defects using tools available at client locations

Product Planning

 Created the strategic road map for the Business Unit and the Tactical road map for the products

 Product Business Planning, Product Vision, Product innovation, Thought leadership, SWOT Analysis, Product - Incubation, Engineering, Support

Technology

 Expertise includes Integration and delivery of applications in globally distributed environments across J2EE and .NET technologies and familiar with products such as PeopleSoft, SAP CRM and SAP BIW

 Expert in Java development, E-Commerce concepts & XML

Major Projects

 Conceptualization, development and implementation of various CRM, eCommerce, Online retailing, Banking, Healthcare and Mobile application products

Education, Certifications and Training

Bachelor of Engineering in Electronics and Communication from JNT University

PG Diploma in Computer Applications, NIIT

Certified in Java and EJB from Brainbench

Had some training in Korean and Russian languages.

Technical Expertise

Languages Mainframes, Java, J2EE, .Net, XML, HTML, CSS, XHTML, XSL, VB, ASP, VB, C, C++

ERP/Ecomm Peoplesoft CRM, SAP and SAP BIW (familiar)

Middleware Apache Web Server, JServ, Tomcat, Weblogic, JBOSS, Microsoft IIS, WebSphere.

Scripting Shell Scripts, JavaScript, VBScript

Databases DB2, Oracle 9x, MS SQL-Server, MS Access, MySQL,

Domain Finance, Ecommerce, Healthcare, Mobile, eLearning,

Environment UNIX, Linux (Redhat), Solaris, Windows XP/2000/NT/ 95/98/DOS.

Tools QTP 9.2, UML, Rational Rose, MS Office, MS Sharepoint, Test Director, Quality Centre9.0, Rational Robot, Clear Case ands Clear Quest.

Highlights of Professional Experience

Mar 2005 – Till Date

QA Manager and Offshore Coordinator- Client: Citibank - LIC NY- New York

Contracted to Citigroup, Managed various applications including Global, ATM, and back-office transactions using full lifecycle development. Integrated on-site and offshore modeling and terminal connectivity. Supported technical releases, trained staff, and managed 10 direct reports. Designed and tested web applications.

 Launched offshore project, cutting manpower 80% in US for Citigroup. Challenged to connect US operations to virtual India operations. Set up offshore model, tested connectivity, software, and functionality. Launched project and trained team members, reducing US positions from 200 to 40.

 Implemented new web application, enhancing ease of account maintenance for Citigroup. Teller, concierge, consumer, and commercial accounts needed production support for releases. Assessed software defects and implemented web applications. Ensured accurate information for fund transfers, card issuance, and statements.

 Established new program, allowing Citigroup customers access to other ATMs. Citigroup customers needed access to other ATM’s and vice versa. Verified and validated software met production needs. Performed end-to-end transaction testing including Citishare web tool. Ensured applications and systems were in sync and complied with regulatory guidelines.

 Led major project linking Smith Barney to Citigroup. CitiGold, a premium package was offered to Smith Barney customers to do business with Citigroup. Analyzed and provided critical information connecting Smith Barney and Citigroup account information. Managed data extraction and data creation programs, enabling the integration of business between the two institutions.

Project 1: Concierge (Release – 5)

Concierge is the retail banking branch application. It is developed using PeopleSoft CRM, Java..

 This system communicates with backend applications like GCIF and TPS.

 GCIF brings up non-financial data and TPS financial data of the customer.

 Concierge also talks to many other applications such as NBS(teller), CITISMART, CWS, OSRO for Portfolios like

Private Bank, CitiGold, International Banking, Smith Barney, Online banking, LOAN, EXSELL and SVF.

 ATM transactions as required by functionality, like Mortgage Payment – Current Due or Payment fully.

 Analyzed the business flow of the application under test from functional specifications and interaction specifications.

 Developed and tested Messages based on Java and XML.

 Designed scenarios based on the business logic to create test cases.

 Created QTP scripts for all the different test conditions.

 Worked for modularization and parameterization of scripts to make them scalable and reusable.

 Actively participated in the Determination of project Scope

 Managed Multi Geographical Project Teams spanning Time zones Eastern and Indian.

 Facilitated the Prioritization of Projects and its deliverables

 Coordinated review, handoff, and ongoing clarification of specifications to the development and Q A Teams.

 Worked closely with Quality Assurance and facilitated in the definition and development of test strategies,

test plans, and traceability matrices

 Conducted and owned the Steering committee meetings & Weekly Project meetings

 Managed and controlled changes based on the Impact Assessment report on Cost, Resources,

Scope, Schedule(time) and Business implications

Environment: People soft CRM, Windows Oracle9i, DB2, SQL, PL/SQL, QTP 9.2, QC, IBM Mainframes, WebSphere,

Java, J2EE, XML, HTML, CSS, XHTML, XSL, Javascript.

Project 2: NBS

NBS (National Branch System) is an electronic teller system at Citibank, which deals with day-to-day transactions and other banking functionalities: deposits, withdrawals, Loan payments, G/L, Mortgage Payments- Partly or Fully, transfers, Enquiry and Maintenance and check cashing etc.

The objective of this project is developing the automated test cases for the regression and functional testing of the NBS application. The scope also includes maintaining the test cases due to (a) changes in AUT (application-under-test) functionality (b) any reported errors in the automated execution due to environment / data issues.

 Development of Test plan by analyzing the Business Requirements

 Design and develop the process for automation framework and standards

 Assignment of tasks to team members

 Design of Shared Object Repositories, Recovery Scenarios

 Development of automation scripts using QTP 9.2

 Preparation of Test Data Specifications

 Preparation of development and maintenance plans

 Monitoring the project status and tracking the progress

 Resolving team and development issues

 Evaluation of feasibility and environment stability of the targeted test cases for automation

 Analysis of targeted manual test cases (Execution of manual test cases, Identification of input & output parameters, check points)

 Validation of automation scripts and delivery to executors

 Coordinating onsite and offshore team members

 Reporting status to client and management

 Tracking and closing the defects on automated scripts

 Documentation of data sheets, special instructions and notes

 Training executors and sign-off

 Maintenance of automation scripts and delivery to executors

 Used Quality Center for project Development, such as planning and scheduling tests, writing test plan, test cases, run manual tests, report the results and enter the defects.

Environment: IBM Mainframes, cics, db2, MIS-jsp, SVF-jsp, Concierge-People soft CRM, websphere..

Project 3: 1099/1098

IRS requires on a basis 1099/1098 interest reporting for all interest bearing accounts from all financial institutes including Citibank

 This project is the yearly UAT whereby test forms are generated, reviewed and certified prior to mailing. Special attention will be given to those clients as NRA's with individual tax ID number as specific text will be displayed on applicable forms accordingly.

 The 1098/1099 forms were retrieved and financial/non-financial information was verified using a system called SVF (statement viewing facility).

 Create and maintain project plans, identify critical path, potential risks, maintain risk register and plan mitigation, cost management.

 Executed test scripts, reported bugs and retested after fix.

 Responsible for the dPMM and all the tollgate approvals required at each phase of project execution.

Environment: Citismart –IBM MainFrames, cics db2, mis-jsp, Systematics.

Project: 4 ODL

The Online Document Library (ODL) application currently hosts over 200 business units that allow users to upload, view and manage documents via a web interface. Due to the enormous growth of the site and document volumes, the home-grown application had to be redesigned as a more robust, secure and scalable application

Limitation of Previous System

 Not able to support large document volumes

 The existing system has a single interface to author, administer and consume the websites.

To be Scenario: The proposed ODL Content Management system will allow the business units to administer, author, review and publish documents and web content using one single interface. The System will automate the authoring, review and approval processes of document and content lifecycle using workflow. ODL has the following features:

 The existing system had been redesigned as a more robust, secure and scalable application

 Enhanced Searching capability for a document in ODL Repository using Enterprise Search Feature in MOSS 2007

 Individual site creation, Administration & management interfaces for each four business unit.

 Efficient Document Management system which will be scalable enough to handle documents from more than 200 Business Units.

Environment:. Net, SQL Server

Project 5: RDDB Migration to GCIF

 The goal is to migrate CBNA banking applications to one customer and account demographic database, GCIF and to eliminate the RDDB.

 To accomplish this goal, all batch and online functionality will have to be modified to update and retrieve data from GCIF instead of the RDDB.

 Real time updates to the RDDB are sent to GCIF via MQ. Batch updates to the RDDB are sent by files to GCIF directly (customer data) and via the daily conversation application (account data).

 Developed Project Workbook including vision for project, project requirements and scope including the risks.

 Responsible for scope and change management for new/changed requirements. Liaising with business to develop release scope plan based on changes

 Conducted and completed the project closeout activities.

Project 6: Smith Barney Core Banking:

 The goal of the core banking initiative is to bring a premium citigold banking offering to current and future Smith Barney clients.

 This product will also be available for sale through the Citibank channel. The main business driver is to bring current

 Created Project Management Plan,

 and future Smith Barney client’s external checking account(s) under the Citigroup umbrella.

 Prepared Effort Estimates,

 Conducted Project Planning, Evaluation, Monitoring, Execution & Control

 Created Work Breakdown Structure & Scheduling

 Conducted Risk Analysis and created a Risk Mitigation as well as a Contingency Plan

 Staff management, training and appraisal

 Owned Project Release, Implementation & User Training

Project 7: Exsell – Commercial Account Opening

 ExSell is an on-line system that allows the user to open different types of CitiBusiness accounts for new clients, add new accounts to existing client profiles: Business Checking, Business Insured Money, Market Accounts, Business Day-to-Day Savings, Business Certificate of Deposit Accounts, Credit Cards and CitiEscrow

 Worked with the business team planning test strategy, test plans, preparing test cases, providing test reports and metrics. Different types of tests include: Functionality testing, Integration testing, Regression and Automated Testing.

 Actively participated in the Determination of project Scope

 Coordinated review, handoff, and ongoing clarification of specifications to the development and QA teams

 Worked closely with Quality Assurance and facilitated in the definition and development of test strategies, test plans, and traceability matrices

 Ensured test plans provide adequate coverage of features and functionality

 Worked closely with customers to create and manage the implementation plan

 Managed and controlled changes based on the Impact Assessment report on Cost, Resources, Scope, Schedule(time) and Business implications

 Facilitated Issue Identification and Resolution

 Conducted post mortem on all product development releases that were released under the program

 Identified and implemented organization wide process improvement

 Data Migration, the accts of the first American bank is converted into Citibank accts.

 The demographics are checked to make sure all the data is reflected in the new systems.

Environment: QuickTestPro9.2, Quality Center9.2, Load Runner8.2, People soft, Windows XP Professional 2002, Microsoft Office2003, Oracle, DB2, IBM Main Frame

July 2004 – Feb 2005 - QA Lead- AT&T - Chicago, IL

ABAP:

a. Purchase requisition approval levels integration testing and unit testing completed for end user training.

b. Invoice parked document and approvals and PO Creations through workflow scenarios tested for UAT, Regression test.

Conversions done for standing work orders, maintenance plans, Maintenance history.

 Designed UPT and UTPX for Fleet and property Assignments.

 Fleet master conversion program has been developed using LSMW Recording method.

 Vendor master conversions UPT and UTPX for vendor create, vendor POC create, add class, update POC, Update payment block , add characteristic values to vendor, vendor Additional fields update.

BW

 Performed Data Extraction and Data Staging using both LIS (LBW0) and LO Cockpit (LBWE)

 And extended the structures using user exits to support the business needs.

 Document maintained for Exceptions handling, Profile Generation, Profile and Users/Roles Maintenance.

 Extensively on Be Analyzer (RRMX) and created queries using BW-Reporting Variables, Navigational attributes and Filters. Developed Workbooks.

 Involved in the QA activities for B I Warehouse Info cubes, ODS Objects, Info sources, Info packages, Info Objects, Transfer Rules, Update Rules, Extractors, Catalogs, Business Content, Info package Groups, Process Chains.

 Managed and worked on all levels of testing like Unit testing ,Integration Testing, SIT and UAT

 Created Test Strategy document that defines the test environment, phases of testing, entrance and exit criteria of different phases of testing and resource required conducting the effort

 Analyzed functional requirements and business specifications and developed detailed Test Plan and presented walk through to the team members.

 Involved in testing for the major functional areas, i.e. Material Management, Inventory management and Financial processing.

 Created Test Scenarios, developed comprehensive Test Cases to test the application functionally and structurally and ensure complete code coverage and performed positive and negative testing.

 Performed Sanity Testing for each new build of the application.

 Test Sets, Test Scenarios were created using Quality Center.

Environment: Windows2000, SQL Developer1.0, Oracle10g, BW 3.1, Business Objects11.2, Quality Center8.2, Microsoft Office2003. ABAP 4.7 EE.

QA Manager, Vbell systems Inc., 2003 to 2004. Hired to lead mobile phone projects for on-site and offshore models for Canada, Ireland, Japan, and Korea for this global telecommunications company. Tested database, front-end applications, outlook, email, and different cellular phone functionality. Oversaw 40 technical staff.

Managed first offshore mobile phone project for Vbell, successfully increasing customer options. Company desired to reach a global customer base and offer services such as pet tracking and website access from a mobile phone. Project involved Korean ERP and large data base, needing coordination with other countries. Tested applications and ERP interface in different mobile situations and updated data base. Completed project on time, successfully connecting to international customers

 Participated in the determination of the Project Scope along with the many countries end users

 Created the System Requirement Specifications,

 Prepared Effort Estimates using Function Point Analysis,

 Created Work Breakdown Structure & Scheduling

 Conducted Risk Analysis and created a Risk Mitigation as well as a Contingency Plan

 Led the globally distributed team in Japan, Ireland, China, Japan, US, India, Korea

 Coordinated review, handoff, and ongoing clarification of specs to the development and SQA teams

Worked closely with SQA to define and develop test strategies, test plans, and traceability matrices

QA Lead, Belco International, 2002 to 2003. A telecommunications company. Recruited to coordinate offshore project for Seoul, Korea. Worked with teams in Japan, China, Korea, Taiwan, USA, and India. Tested VoIP communication protocols and hardware. Managed 50 staff and model integrations.

Set up integration between on-site and foreign countries for Belco. Company desired to expand services to other countries. Selected to head up project, tested protocols, hardware, VoIP, and Internet connections. Established communications between countries, allowing offshore business opportunities

Engineer, JK Industries-Electronics and Computers, 1996 to 2001. Managed 75 staff, hardware testing, programmed reports in COBOL and Assembly and used packages, including Lotus 123 and Database. Identified bugs interrupting processes, tested hardware and programmed microprocessor chips.

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