Customer Service Representative
Resume:
Barbara Belzil
** ********** ***** *********, *******
N1T 1P3
Email: ******@******.***
Objective
I am interested in obtaining a challenging career as a customer service representative as part of an office administration support team or within the banking industry with strong client/customer relations. I have been employed in the Early Childhood Education field for the past 13 years. Although teaching has been an extremely rewarding and challenging career, and was advantageous while raising my family, I am now interested in changing career direction. I have held a variety of roles in an office environment, and look forward to further developing my skills in a new role.
Summary of Qualifications
• Over 20 years experience in customer service and relationship building in various capacities
• Able to assess and identify needs of clients/customers
• Supervisory experience overseeing two alternates
• Strong knowledge of daily banking operation
• Excellent communication skills and interpersonal skills
• Highly experienced and trained in clear and positive communication techniques
• Exceptional writing and editing skills
• Highly motivated and organized
• Excellent typing skills
• Various secretarial/clerical skills such as letter composing and typing, filing, record keeping, data entry, and telephone greeting
• Proficient in computer software programs such as Microsoft Word and Excel
• Excellent problem solver
Work Experience
Milton Community Resource Centre – Ontario Early Years Centre
- 1998 to present
Duties
• When needed, performed reception duties for fast paced office, which included phone greeting, customer inquiries and service, data input, processing payments, booking meeting rooms, etc.
• Working with parents of young children, assessing their needs, handling their concerns and complaints
• Composes welcome letters to new families attending specific registered programs
• Was responsible for maintaining accurate attendance records on a daily basis and submitting for statistical reports
• To plan, implement and teach various age appropriate programs for families of children aged 0 to 6 years old
• Recognizes opportunities to help children with their behaviour management such as in areas of communication and co-operation
• Identifies signs of emotional or developmental challenges in children and wherever possible discusses concerns with the appropriate individuals
• Supporting children’s emotional and social development, cultural diversity, encouraging understanding of others, and positive self-concepts
• Working with children who have been identified as having developmental delays
• Attend ongoing professional development workshops
Work Experience
Royal Bank of Canada
- 1984 to 1991
Duties
• Authorized small loans and credit card applications
• Assisted clients with their investments needs including term deposits, GICs, RSPs and bonds
• Central Teller duties - was custodian responsible for shipping, receiving and reconciling bank’s cash, gold, and bonds, with a daily limit of $700K
• Supervised two alternates working in central teller cage
• Serviced business clients with their day to day banking needs
• Opened new accounts
• Recognized customer needs and solicited products where appropriate
The Entertainment Centre
- 1981 to 1983
Duties
• Performed various secretarial/clerical duties such as telephone greeting, customer service, typing of contracts and other correspondence, handling mail and paying utilities.
1979 to 1981 – Worked for various Insurance Companies and Agencies
Duties
• Provided quotations over the phone for both car and home insurance
• Clerical duties such as typing policies and correspondence, filing
• Personal contact with clients to assist with maintenance of their policies
• Worked directly with clients opening new policies geared specifically to their needs
Education / Training
• HSGD Toronto, Ontario
• CPR/ First Aid certified – current
• Insurance courses and seminars
• Various professional and personal development workshops
References available upon request
Contact this candidate