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SENIOR DECK SUPERVISOR

Desire to be a part of vibrant and leading organization and create

footprints as a House Keeping Supervisor, to assist the organizations in

all aspects by utilizing all my skills, knowledge, abilities and experience

with a balance of hands-on, management and leadership responsibilities

| Profile Synopsis | |

< Demonstrated leadership, Multitasking, and Detail-oriented

professional, with more than four years of experience in the

hospitality industry and proficient in effectively organizing,

handling, and monitoring planning, organizing, and developing of the

overall operation of the housekeeping department along with assuring

the highest degree of quality guest care is maintained at all times

< Hands-on experience in handling all functional areas of Housekeeping

and also supervising all associates and supervisors for efficient work

and maintaining standards

< Efficiently manage all aspects of housekeeping, including maintaining

various inventories, handling lost and found of guest items, store

items, housekeeping equipments and the training process of all

housekeeping supervisors, associates and trainees. Responsible for

making duty roasters for the Associates and Team Leaders

< Proven record of accomplishment in positions where maturity, sound

judgment and rational thinking are critical to performance and adept at

changing gears when situations dictate. Active listener, practices in

resolving customer complaints and promoting conflict resolution

< Received GCC award (Dec'2010) in recognition of my contribution &

wholehearted commitment towards the success of the GCC Summit from 4th

to 7th Dec'2010

|Core Competencies | |

< Excellent acquaintance of all housekeeping operations

< Excellent interpersonal skills, motivational and executing promotional

skills

< Great ability in cost control, problem solving ability to analyze

issues, create plans of action and reach solutions

< Exercise initiative in conducting accomplishments and independent

judgment in sourcing to provide efficient service as per the hotel

standards

< First-Rate Customer Service and strong communication skills

< Sanitation, General and Operation Management

< Thorough knowledge of methods of cleaning rooms and laundering

< Great knowledge of the proper use and storage of cleaning chemicals

< In-depth ability to select, train, evaluate, motivate and discipline as

needed

< Strong working knowledge of all Housekeeping administrative functions

to include scheduling, status, and other clerical areas

< Great working knowledge of material control to include purchasing

requisitioning of departmental supplies

< Show empathy towards guest needs and listening actively before

responding

< Good knowledge about MS Office Package, Outlook, E-mail & Internet and

operating Software (Opera)

|Professional Experience | |

|Duration |Designation |Organization |

|22nd |Senior deck Supervisor|Royal Carribean Cruise Limited|

|June'2012-Present | |(RCCL), Miami, Florida (U.S.A)|

|28thOct'2011-13th | Deck |Royal Carribean Cruise Limited|

|Apr 2012 |Supervisor |(RCCL), Miami, Florida (U.S.A)|

|21stMar'2010-3rdOct'|House Keeping |Khalidiya Palace Rayhaan by |

|2011 |Supervisor |Rotana, Abu Dhabi (U.A.E) |

|15thNov'2008-4thMar'|Housekeeping |Hotel, "The PARK, Kolkata, |

|2010 |Supervisor |India |

|15thApr'2008-14thNov|House Keeping |Hotel, "The PARK, Kolkata, |

|'2008 |Attendant |India |

|4thNov'2007-3rdApr'2|Waiter & Host |Arabian Food Supplies (AFS) |

|008 | |under Brinker's International |

| | |(U.S.A) |

|1stMar'2005-15thSep'|Management Trainee/ |ITC Hotel by Welcome Group, |

|2005 |Industrial Trainee |India |

| Accountabilities | |

< Handling the operation alone on weekends on Assistant Director's

absence

< Making floor allocation for the room attendants in the morning

< Assign duties to room attendants

< Inspect each room is cleaned according to the specific room checklist

and ensure that they meet the standard of the establishment in terms of

cleanliness and aesthetic value

< Check par-stock of linen and guest supplies at the floor and ensure

smooth operation on a day-to-day basis

< Taking inventory and assisting in inventory as well

< Preparing yearly EPDR (Employee Personal Development Record) of all

attendants

< Attending departmental team meeting as and when required

< Conduct monthly team meeting with the attendants assigned with me

< Reporting the maintenance and making sure it is done in time

< Report any damage on machinery to Asst. Director House Keeping

< Check the delivery of soiled linen to the laundry and make requisition

for fresh linen

< Made 6 months training plan for the employee development plan

< Liable for Quarterly and yearly appraisal preparing for the room

attendants

< Handled 16 room attendants and Made duty roaster for the staffs

< Trained and mentored the room attendants for maximum productivity &

standard of efficiency

< Check the room attendant trolley to ensure that it is well stocked with

linen and supplies

< Checking turndown as per the turndown checklist

< Double check on the room checklist before making the room available for

sale

< Maintain close contacts with all co-coordinating departments for proper

functioning

< Record all lost and found items as per laid down norms

< Provided excellent customer service (internal and external), and

maintained good knowledge of hotel services, operations, local area &

attractions, etc.

< Solved guest problems to exceed customer expectations, and effectively

managed guest and team member issues and incidents (including injuries,

accidents, emergency response, proper handling of situations involving

bodily fluids, etc.)

< Responsible for the functioning & deliverable of four Supervisors and

Housekeeping Attendants & public area attendant

< Review strategic objectives set for the financial year on a monthly

basis and address lapses

< Conduct mandatory audit on three operational aspects - Room

Cleanliness, Courtesy & Responsiveness of Staff & Preventive

Maintenance

< Performing special cleaning such as carpet shampooing, scrubbing the

floor etc.

| Education | |

|Credentials | |

|2007 |Bachelor of science in Hotel Management, Catering Technology |

| |and Tourism from NIPS School of Hotel Management, Kolkata |

|2006 |Course on STCW'95 Convention approved by Directorate General of|

| |Shipping, Ministry of Shipping, Government of India from |

| |Mercantile Marine Academy, Kolkata an ISO 9001:2000 Certified |

| |Institute |

|2004 |Topped One year Diploma in Computer Application and DTP |

| |Multilingual (Equivalent to "O" level) affiliated to the |

| |Ministry of H.R.D, Govt. of India & DOEACC, Chandigarh, |

| |Ministry of Information Technology, Govt. of India |

| 2002 |Crash course in Type-writing (English) from Suffee Commercial |

| |College affiliated to the Govt. of West Bengal with the typing |

| |speed of 35 w.p.m |

| Professional | |

|Trainings | |

< Attended 3 days training program OJT (On-Job Training) & later

successfully completed the assessment of OJT and hence promoted as a

DT (Departmental Trainer)

< Attended 3 days training program MED (Managing Employee Development) &

later successfully completed the assessment of MED and hence promoted

from a DT to DTC (Departmental Training Coordinator)

< Attended 5 days training program Destination Leadership (Supervisory

Skills) & later successfully completed the assessment of Destination

Leadership and implementing its techniques and knowledge acquired by

undergoing this course

< Attended 4 days training program MPP (Managing People Performance) &

later successfully completed the assessment of MPP and now I am

conducting mid-year review of all the housekeeping attendants

< Attended 1 day training program on Basic Life Support and First Aid

for Adults (BLSFA) certified by SLT and hence I am a certified First

Aider in my department

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References Available Upon Request

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Address: 1050 Caribbean Way Miami, FL 33132 USA

) 001**********

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ajaz.ahmed 4

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wdb6q7@r.postjobfree.com

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