Manager Customer Service
Resume:
Fathimmunisa Mohammed Suhail
Al Nahda Sharjah, Dubai
EDUCATION
PUC (PCMB) Rabindranath Tagore Memorial College, Bangalore (Distinction), 1996.
B. Sc in Zoology (Honors) Presidency –Net-Versity (Distinction), 2001.
M A in Literature from Presidency-Net-Versity (Distinction), 2003.
Journalism from All India Freelance Journalist Association and worked for Freelance Newspaper.
Diploma in SAP/HR from SIS (India) Pvt. Limited.
WORK EXPERIENCE
Company Name: S.S. Lootah/KMH (Canadian Diagnostic Company)
Designation: Quality Analyst
Duration: February 14, 2010 to till date
Job Responsibilities:
• Responsible for hiring and building up a team of Medical Transcriptionists.
• Keeping track of the workflow and managing the proper workflow throughout the shift.
• Ensured the quality and performance by keeping an eye on the department's activity and upload the work within the assigned turnaround time.
• Maintaining the file count and accuracy data of each and every individual of the shift.
• Holding weekly and monthly meetings to discuss the performance level and uplifting the quality.
• Proofreading and editing the files done by the transcriptionists and raising the quality of the files to at least 98%.
• Updating self as well as the MTs with any change in template or any other feedback.
• Quality controlling the files done by our vendor in South Africa and providing proper feedback.
• Keeping the seniors posted as to the current situation and status of the team.
• Transcribing MRIs and Consult reports.
Company Name: Intivia (India) Pvt. Ltd, Bangalore
Designation: Vendor Manager
Duration: (2008-2010)
Job Responsibilities:
• Responsible for two vendors.
• Distributed and collected dictation and transcribed reports.
• Quality checked around 2000 lines in an 8-hour shift and provided feedback for the same to the vendors.
• Prepared all reference materials required for transcription.
• Transcribed and edited recorded or written material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes, and pharmacy, rehabilitation, autopsy, and x-ray reports.
• Oversaw daily activities of department to optimize productivity and quality of work.
• Collected statistical data to analyze departmental productivity, audited 5% of vendor work in order to keep a check on 100% Quality.
Company Name: Sobha Renaissance (India) Pvt. Ltd
Designation: Quality Analyst
Duration: (2007-2008)
Job Responsibilities:
• Lead and guided employees performing related work; participate in hiring, interviewing, and training process of new transcriptionists.
• Verify accuracy of patient information such as name and identification number; verify accuracy of transcription for correct grammar, and spelling.
• Major part of Job involved interacting with the MTs and coordinating between MTs and the production in charge. Also responsible for ensuring transactions being processed are in line and meet the TAT stipulated.
• Executed lines around 1000-1500 lines as Quality Analyst.
• Maintained the standards of department procedures, polices, objectives, quality improvement and safety etc.
Company Name: TSI-MED (India) Pvt. Ltd
Designation: Quality Analyst/Assistant Manager
Duration: (2005-2007)
Job Responsibilities:
• Assisted the HR Department in hiring and training of new transcriptionists.
• Quality checked around 2000-4000 lines in an 8-hour shift.
• Conducted training and seminars to enhance the transcription skills of the staff.
• Maintained logs of medical procedures, incoming dictation, and transcription records and took minutes of transcription department meetings.
• Promoted to Assistant Manager in a period of 6 months.
• Distributed and collected dictation and transcribed reports; follow up on physicians' missing and late dictation.
• Transcribed and edited recorded or written material, including operative notes, discharge summaries, patient history and examinations, physician letters and notes, rehabilitation, autopsy, and x-ray reports.
Company Name: Focus Infosys (India) Pvt. Ltd
Designation: Executive Medical Transcriptionist
Duration: (2000-2005)
Job Responsibilities:
• Worked on all types of reports with a typing speed of around 40-50 wpm transcribing around 400-600 lines with 100% direct submission irrespective of type of report per 8-hour shift.
• Edited lines around 800-1000 per 8-hour shift.
• Worked on a new platform called Dictaphone.
• Worked on Stats and Super-stats in nightshift for about 1-1/2 years with direct submission
• Worked on different accounts with an option for Direct Submission to clients.
• Six months of Business Transcription.
Company Name: Script-On-Line Solutions (India) Pvt. Ltd
Designation: Medical Transcriptionist
Duration: (1998-2000)
Job Responsibilities:
• Transcribed around 400 lines in an 8-hour shift.
• Worked on all types of reports such as Physical Examination, SOAP, Operative, Discharge Summaries, Radiology, Psychology, etc.
Personal Details
Name: Fathimmunisa Mohammed Suhail
Date of Birth: June 01st, 1977
Age: 34 yrs
Gender: Female
Nationality: Indian
Marital status: Married
Religion: Islam
State: Karnataka
Passport # G8038996
Other Information
• State level badminton player.
• Strong PC skills like MS word, MS access, excel, and great typing skills over 65-70 wpm.
• Excellent communication skills both verbally and written with very good in customer service and dealing with the issues.
• 2+ years experience as SAP/HR consultant.
Signature
Fathimmunisa Mohammed Suhail
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