Customer Service Data Entry

Ancar Data Solutions Inc.

Orlando Business Center

**** ******** ****, ***** ***

Orlando , FL 32839

Tel # 888-***-****

******************@*****.***

CUSTOMER SERVICE PROFESSIONALS, DATA ENTRY SERVICE PROVIDERS

MEDICAL BILLERS & TRANSCRIPTIONISTS.

Profile • More than 15 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills. Excellent working knowledge using MS Word, MS Excel, MS Power Point, MS Outlook, & MS Publisher.

• Medical Billing with some experience in Codes pertinent to Chiropractic but receptive to adapting to other areas and using relevant software.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Staff of thirty five (35) competent and dedicated workers of varying expertise.

• Our Medical Transcription department with a staff of nine MT’s use HIPAA guidelines with a turnaround time of 2 to 24hrs with a 98% accuracy rate.

• Work is done Mondays to Saturdays and if the need arises a skeletal staff can be available to do work on a 24/7 basis.

• Preference to work with English speaking dictators with all necessary IT infrastructure and updated drug references for example, Stedman’s and Lippincott Williams versions.

• Our production rate starts at 300 minutes per day of pure dictation and our areas of experience include:-

Cardiovascular • Orthopedic • Pulmonary •

GiGu Rehab • Psychiatry • Ophthalmology •

Radiology

Data Entry Services:

Business Cards Online Data Entry

Images Online Data Entry

Medical Claim Forms Online Data Entry

Online Data Entry for Patient Records

Online Data Entry for Product Registration Cards

Shipping Documents Online Data Entry

Subscriptions Online Data Entry

Online Data Entry for Survey Forms

Online Data Entry for Credit Card Applications

Coupon Redemptions Online Data Entry

Online Data Entry for Hand Written Documents

Online Data Entry for Legal Documents

Insurance Claim Forms Online Data Entry

Online Data Entry for Mailing List / Labels

Receipts / Bills Online Data Entry

Online Copying, Pasting, Editing,

Sorting and Indexing for any type of data

Online Data Entry for E-Books

Synopsis of Achievements • Increased customer base by 55% from March 2011 to Present and rising for our main customer. Activated & Reactivated over 150 & 75 accounts respectively (60K) by direct impact on the company sales and production out flow. Utilizing a friendly and professional approach to persuade customers to hire our clients’ service.

• Proactive planning led to notable increase in morale in all departments.

• Conducted surveys with customers to ensure that all issues are addressed and corrected.

• Utilizing state of the art equipment to offer inbound and outbound service for our client. The CRM, DSL, Predictive Dialer, X-Lite phone system.

•

Employment • Decipher India - Mr. V. Shankar, CEO

• (TRS)Transcription Services Ltd of Mr. Bob Harvey, CEO. & Kathy Rockel FAAMT.

• Professional Transcription Services LLC based in Staten Island

We handle exclusively their largest client- Mather Hospital and some of their individual Clinics.

• Clear Stone Windows Inc- Utah Mr.David Frazier

• Las Vegas Wedding List- Las Vegas- Mr. Steve Wunderink

2001-Present

2011 Present

2010-

June 2011

Equipment in use DSL, High Speed Internet Connections,

Windows XP

Anti- Virus Software

CRM, X-LITE Phone, Predictive Dialer

Image enhancing software, OCR

Continuous Power Supply

Voice Mail and Faxing facilities

2 GB Ram DDR3

320 GB Hard Drive

2.4GHz Dual Core Intel Processor

128 Mb Video Card

CD/DVD Combo Drive

FTP Server.

Headphones

Wav and mp3 files

Express Scribe Software

Foot Pedals

Contact this candidate