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Sales Representative

Chicago, IL, 60646
August 05, 2012

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**** ***** ****** **** ******, Chicago, Illinois 60646



Remarkably astute, innovative, and performance-driven senior-level executive, with well-honed skills and 32 years of sales and consulting experience. Equipped with background in business improvement across multitude of industries to help grow sales and form high-performance teams. Armed with outstanding ability to visualize results of several diversified tasks and to implement procedures and practices necessary in attaining desired outcomes. Easily adaptable to a wide array of environments; capable of connecting with different personalities to achieve business goals. Resourceful problem solver with proven ability in conceptualizing and carrying out solutions to challenging situations in order to realize successes. Viewed by peers, clients, and subordinates as a passionate, visionary tactician and strategic thinker.


Sales and Marketing

- Possessed strong ability to boost sales and increase customer retention by initiating marketing campaigns and strategies

- Established comprehensive understanding of the environments affecting company’s products, to ensure the right strategic approach is being applied at the territory and regional levels by all teams

Customer Service Motivation

- Exemplified commitment to serve clients with first-rate customer service, ensuring that actions meet customer needs and organizational objectives and practices are in line with common interests

- Carried out efforts in meeting and exceeding customers’ needs to strengthen the relationship, resulting in client satisfaction and repeat business

- Adapted to customers’ unique needs and changing circumstances, and acted on customers’ feedback to ensure utmost satisfaction

Communication and Interpersonal Relations

- Engaged in relationship and rapport-building activities to present issue resolution and meet targets

- Nurtured a professional attitude to leave the customer with a positive feeling, leading to the establishment of strong relationships

Problem Identification and Conflict Management

- Demonstrated dedication to deliver an effective solution to customer issues by proficiently asking the right kind of questions and understanding customers’ needs and wants

Human Resources Administration

- Developed staff’s ability to perform and contribute to organizational operations by providing ongoing feedback and opportunities to learn through formal and informal methods



Senior Account Executive 2000–2012

- Applied best management practices in handling all necessary resources to deliver a high-quality project to every client served

- Oversaw overall business activities relating to the proposal, design, and implementation of large energy infrastructure renewal projects

- Capitalized on industry expertise in identifying, qualifying, and building trust and rapport with targeted vertical markets throughout Illinois

- Adopted innovative ideas in designing projects that would gain the general consensus of the prospect’s governing body in partnership with internal and external team members

- Administered the successful selling of the largest Performance-Based Energy Contract worth more than $15M in 2002

XEROX CORPORATION - Oak Brook, IL - 1994–2000

Color Network Marketing Executive 1998–2000

- Gained recognition as product specialist, responsible for providing focused sales expertise and management for sales of all color products and services in assigned territory

- Assumed full responsibility in developing and presenting training seminars to general line account representatives, as well as in launching new products

- Provided up-to-date information to key decision-makers regarding Xerox strategies and directions

- Rendered direct supervision and assistance to sales managers and account representatives in achieving sales goals for color solutions and services

- Proficiently managed $4M sales budget

Integrated Account Manager 1997

- Attained desired state of 100% customer satisfaction by proficiently managing existing accounts

- Ensured that unique needs and requirements of customers are met through proper assessment of strategic plan and direction, along with articulation of products, solutions, and services

- Spearheaded the establishment and application of integrated Xerox account strategy

- Played a key role in consulting with Chicagoland’s largest independent bank to make Xerox the vendor of choice

Account Manager 1994–1996

- Administered the entire phase of Xerox products and solutions sales to major commercial accounts; federal, state, and local government offices; commercial and quick print shops; and K-16 schools

- Applied superior consultative selling skills in convincing the school superintendent of a 19-school district to upgrade complete office equipment population as opposed to a “one-off” scenario

- Led strategic efforts in boosting revenue growth by 40% in 1996

- Took a lead role in selling the largest commercial equipment order on the Sales Team in 1996


Account Executive 1991–1994

- Contributed in expanding business profitability of products through application of developed procedures

- Managed diverse accounts, including hotels; chain and independent supermarkets; liquor stores; restaurants; and convenience stores in assigned territory

- Assumed full responsibility in handling annual sales of more than $500K as well as in expanding sales of CBC products by 25% in 1993

- Rendered exemplary service, resulting in a promotion to a larger territory with greater volume and opportunity in 1992

HOWE CORPORATION - Chicago, IL - 1984–1991

Account Executive 1987–1991

- Managed the sales of technical products to both national and international customers

- Developed and maintained partnership with clients by providing consultation regarding optimal equipment usage and service

Purchasing Agent 1984–1986

- Led the successful negotiation of procurement of production components through the use of a computerized system

- Reduced annual material costs in excess of $50K through execution of new procurement procedure

- Guaranteed quality control throughout the production cycle by closely interacting with the operations team


Bachelor of Arts in Economics - ROOSEVELT UNIVERSITY - Chicago, IL - 1993


Miller Heiman: Strategic Selling Process

Xerox Document University: Solutions Based Selling

Holden International: Solutions Based Sales


Illinois Association of School Administrators

Illinois Association of School Business Officials

Suaganash Chamber of Commerce

Sauganash Community Association

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