Customer Service Engineering

ROBERT E. CASSIDY

** ****** **** * Lebanon, NH **766

603-***-**** * ***-*******@*********.***

Engineering Management …. Product Development …. Quality Systems

Professional capable of immediate positive impact on organization’s with respect to defining, and managing all engineering and quality activities and functions involved in product design, development and production,

strategic and organizational planning, quality initiatives, new ventures, business operations and administration.

Summary of Qualifications

BS Degree in Electrical Engineering with extensive professional experience in engineering management, systems engineering, quality systems, product development, manufacturing operations, customer and vendor relations. Engineer with proven track record of planning, organizing and mobilizing to create and support new ventures and building an efficient engineering and quality operations and administrative infrastructure to meet the demands of new growth. Implemented policies and procedures with respect to operations, staff development and training, and customer relations.

Proven Expertise in the following areas:

- Engineering Management - Risk Evaluation - Staff Development

- ISO Quality Systems - Technology Assessment - Regulatory Issues

- Product Development - Test & Validate - Tooling Approvals

- Research & Development - Team Building - Systems Engineering

- Equipment Development - Customer Service - Manufacturing

- Manufacturing Engineering - Supply Chain - Vendor Relations

- Process Development - Packaging - Conflict Mitigation

-Strategic / Organizational Planning - Information Technology - Resource Planning -

Selected Accomplishments

Led an equipment development group whose that designed product and process equipment to fabricate a superior component that allowed the company presently capturing 5% of the market to quickly capture 55% of the market while reducing costs, providing superior reliability and virtually eliminating production scrap. Product design resulted in 2 patent applications which are still pending.

Turned around Product Engineering group to rapidly develop and prototype new products with minimal resources. Applied the principal of NIH (not invented here) to procure existing components developed for other diverse applications and customize them to meet the prototype generation products capable of 50% gross margins.

Developed production capability to validate capabilities and became approved supplier for Honeywell the largest avionic display manufacturer. This project required new process methods to be developed. Business potential was $5-7 million in sales with 75% gross margin. We succeeded in meeting and exceeding performance expectations of Honeywell.

Reorganized and Implemented product and process documentation to facilitate cohesive ISO registered operation. Implemented lean manufacturing and process controls that restructured the way new products were developed and manufactured to properly validate customer expectations. Simplified all aspects of manufacturing allowing the company to become very profitable achieving gross margins in excess of 75%.

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Professional Experience

LUMIETTE, Inc., San Jose, CA 2010-2012

Vice President of Engineering

Technology leader for manufacturing and development operations in South Korea and China developing flat panel lighting system that outperform emerging LED lighting systems.

Created new product design solutions which utilized common items to create 16 unique cost effective product solutions to capture new and existing applications with unique solutions not addressable by existing technology offerings.

Empowered by mentoring designers with the tools for design for assembly within the three locations to be creative and think outside of the box which yielded simple cost reducing solutions.

Implemented the principals of Kaizen and lean manufacturing that improved throughput, reduced re-work and simplified manufacturing.

Established and validated all aspects required for delivery of products that met UL and NEC requirements.

Initiated quality system that would allow for easy ISO registration at a future date.

ENERLUME CORPORATION, Hamden, CT 2007-2010

Vice President of Engineering

Corporation is a new start up company with single product offering in energy field. Responsible for developing strategic plans and implementation to expand product offerings and grow the company.

Under my direction product improvements and product line extensions as well as new related product have been developed with the implementation of Lean Six Sigma techniques.

Managed all outside fabricators/vendors and engineering development activities that met and exceed the marketing product performance requirements with on time and on budget delivery.

Implemented informal ISO 9001 document control and vendor control that simplified an eliminated vendor conflicts.

VOLTARC TECHNOLOGIES, INC., Waterbury, CT 2002-2007

Director of Engineering/Director of Quality Assurance

Managed the engineering, operational and administrative efforts of up to 18 professionals.

Provided for hands-on direction for engineering, equipment development, product & process development, quality functions and regulatory issues.

Achieved directive to take this private company which was floundering and work together with existing long time staff to initiate a fresh & positive approach to simply sole problems, address customer needs, reduce development time and maximize profit by implementing design for manufacturing and assembly strategies while simultaneously introducing a comprehensive manufacturing document control/router system.

LIGHT SOURCE, INC., & LCD LIGHTING, INC., Orange CT 1996-2002

Manager – Engineering

Directed all engineering activities [Product/Process/Factory] for two separate companies reporting to the President & Executive Vice-president (owners).

Managed a staff of 15 professionals working in two departments. Supported business objective that produced new product variations to the market in order to facilitate niche product offerings.

Provided technical coordination between the major customers: Boeing, Honeywell and Rockwell to provide technical solutions to meet avionic requirements.

Lead both companies through ISO registration. While simultaneously introducing the principals of lean manufacturing and six sigma process improvements.

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LOCTITE LUMINESCENT SYSTEMS, INC., Lebanon, NH 1991-1996

Manager – Systems Engineering

Directed all activities related to development of new and existing automotive, commercial and military life safety products

Redefined existing product line to utilize alternate technology.

Initiated a successful penetration into the new market of marine/offshore low location life safety products.

Provided technical support to Product Marketing, Manufacturing, Customer Service and Quality.

PHILIPS LIGHTING, Lynn, MA 1979-1991

Manager – Product Engineering

Directed all product process and equipment development activities related to development of new energy saving products.

Administrative responsibility for groups/teams in excess of 60 professionals located in 5 states and 3 countries.

Developed strategic plans in collaboration with executive management with associated budgets and staffing requirements that allowed for innovation, accountability, traceability and recognition for achieving goals.

Provided technical support to Product Marketing, Manufacturing, Manufacturing Engineering, Packaging, Supply Chain and Quality Assurance.

Operated as the architect and general contractor to design and construct comprehensive engineering laboratories and offices at the Lynn facility.

GTE SYLVANIA Inc., Danvers, MA 1977-1979

Product Engineer

Responsible for three new product programs; Mercury Dispensing Program, Bi-Metal Wattage Reducer Program, and the Amalgam Program.

Accomplishments:

o Invented and patented a capsule that would allow for precise Mercury dispensing within fluorescent lamps. The result was an 83% reduction in mercury usage. This was a major cost reduction, but more importantly it allowed the company to be pro active in reducing Mercury in the environment year’s ahead if it becoming a regulatory requirement.

o Invented a product enhancement that reduced power in a lamp by 4 watts per lamp after lamp was lit. Product became the most energy efficient lamp at that time.

Education / Training / Patents

Bachelor of Science Degree in Electrical Engineering, Merrimack College

Boston Univ. – Strategic Planning

AMA – Improving Interpersonal Skills, Engineering Project Management, Managing People, Productivity,

& Projects for Profitability

Philips – Quality Improvement Systems

Worcester Polytechnic Institute – Management Institute

Oliver Wright – Manufacturing Resource Planning II

11 U.S. Patents Awarded 3 Pending

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