Customer Service Manager

EKATERINA MATSENKO

* ********* ******, ******, ** 02169

PHONE: 508-***-****

e-mail: *********@*****.***

EDUCATION:

Clark University, Worcester, Massachusetts May 2012

Bachelor of Arts in Business Management, Minor in Entrepreneurship,

RELATED EXPERIENCE:

Catering (Sodexho), Worcester, MA 2011-2012

• Provided excellent customer service in high volume, fast paced setting

• Responsible for maximizing efficiency with accurate cash handling & inventory

• Trained other employees on POS system

Wu Tang Management, Worcester, MA 2010-2011

• Promoted clubs, shows, celebrity appearances in cooperation with Miss Central Massachusetts, LLC

• Created and maintained Facebook page, Twitter, and blogs

• Arranged housing, transportation, equipment rental, etc. for visiting artists

Pernet Family Health Service Fall 2010

Coordinator of ESL courses

• Launched and maintained ESL class program; recruited students & teachers; ordered books

• Project included developing relationships in the neighborhood and helping the community

Sushi Restaurant, Irkutsk, Russia Summer 2010

Manager

• Managed team of 22 associates front and back of restaurant including scheduling & training

• Promoted positive team atmosphere

• Created welcoming experience for each guest with utmost attention to food quality & safety

Amsterdam Psychoanalytical Society Conference, Irkutsk, Russia Summer 2010

Translator

• Written and oral translation of specialized psychology articles and speeches

• Simultaneous translation in individual question and answer sessions

OK Supermarkets, Irkutsk, Russia 2004-2008

Operations manager

• Managed schedules, inventory, ordering, merchandising

• Served as interdepartmental facilitator

Cashier

• cash handling, sales, inventory

• Deli counter person in charge of customer service, food presentation, and sales

• Stock and merchandising associate, 2004

SKILLS:

Fluent in Russian & English; Proficient in MS Word, PowerPoint, Excel, Access and HTML; sales, customer service, coordinating travel (domestic & international), advanced math

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