Manager Customer Service

MARIA E. REYES

***** ******* ****. #****** *********, CA 91606

***************@*****.*** 818-***-****

OBJECTIVE

Looking for a position within a team oriented office that will enable me to utilize the skills I have learned and improve upon them with the teachings and guidance from the dentist and the staff.

EDUCATION

Dental Assistant Diploma, September 2011

EVEREST COLLEGE-RESEDA, CA

High School Diploma, June 2000

NORTH HOLLYWOOD HIGH SCHOOL-NORTH HOLLY WOOD, CA

RELEVANT SKILLS

• Disease transmission

• Radiation effects

• Oral pathology

• Dental cements

• Orthodontics

• Fluent in both English and Spanish

• Plaque control projects

• Dental instrumentation

• Coronal polishing and sealant

• Infection control

• Dental radiography

• Proficient in Microsoft Office

EMPLOYMENT

GOLBAL DENTAL, Van Nuys, CA 11/2011-01/2012

DENTAL ASSISTANT/FRONT OFFICE

• Maintained the cleanliness of the office to cultivate a positive dental experience

• Sterilized instruments using an autoclave and cold sterile

• Set-up trays for root canals, crown preps, deep and proxy cleaning, impressions, amalgam and composite fillings.

• Use of Eva-link to take digital x-rays and developed x-rays in the dark room.

• Front office duties included, scheduling patients, checking insurance, set up appointments and using Dentrix

COFFEE BEAN AND TEA LEAF, North Hollywood, CA 06/2005-8/2008

SHIFT SUPERVISOR

• Supervised a team of approximately 12 employees at any given time

• Responsible for customer service, cash handling and merchandising activities

• Maintained the quality of service and products

• Enforce all procedures in the absence of the manager

• Fulfill other duties of the manager

• Represents the company in a professional manner

STARBUCKS COFFEE, Valley Village, CA 01/2000-02/2005

SHIFT SUPERVISOUR

• Supervised a team of 20 members, under the management of 1 general manager and 2 assisting managers

• Certified “black apron” coffee specialist, responsible for training/inspiring team members to learn more about the product and be able to sell that product to the client.

• Responsible for daily operations, including but not limited to: key holder, bank deliveries, product ordering(pastries, dry goods, paper goods), enforcing store operating policies, training team members, disciplining team members, opening and closing store.

CERTIFICATIONS & LICENSE

• X-Ray License

• OSHA and HIPAA Trained

• CPR Certified

• Ignite Ambassador Leadership Program

• Honor Roll

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