Human Resources Manager

Executive Summary:

* Employee Relations * Payroll/Benefits/Compensation * Safety

*Conflict Resolution * Staff Development/Training * Recruiting

Accomplishments:

*Established and re-established Human Resources and Benefits Departments in multi-site manufacturing, multi-

state pharmacies, and reprographics industries.

*Developed and implemented manager's training programs, which included authoring policies and training

manuals. Reduced EEOC claims by 17%.

*Utilized turnover reports, exit interviews and performance appraisal to implement programs geared toward

promoting employee relations, training and productivity which, reduced turnover by 77%.

*Managed HMO, PPO, POS, Dental, Vision, FSA/HRA, AD&D, FMLA, STD/LTD service agreements,

contracts and Summary Plan Descriptions with providers and corporate attorneys to ensure plans intend and

Federal/State compliance.

*Reduced annual Benefits Open Enrollment cost by $30,000 utilizing on demand videos.

Professional Experience:

Thomas Reprographics, Inc. Aug 2007-Aug 2011

Family owned reprographic company located in four States.

Human Resources Manager/Generalist/Benefits Administrator

*Re-established the foundation for the Human Resources Department for multi-state locations.

*Self-Audit of the HR Department identified and corrected potential liabilities.

*Revised and updated Employee Handbook, Drivers Manual, and all Human Resources Forms for ease of

understanding and administration.

*Collaborated with Payroll to computerize manual processes for tracking FMLA, LOA, and Tuition

Reimbursement which reduced administration time and errors.

*Assessed training needs for managers; prepare curriculum and training which reduced turnover and EEOC

claims. Coach and provide ongoing advice to managers on proper hiring guidelines, and motivation.

*Assisted and established communication with post-acquisitions and trained new staff.

*Additional duties; assume Benefits Admin., responsibilities for company insurance programs, including FMLA,

LOA, W/C, and LTD, bill reconciliation, and vendor management.

Rockwell’s Neighborhood Restaurant May 2004-Aug 2007

Owner/Operator

Established family business. Pre-construction, purchase equipment, installation, work with health/building inspectors for final inspections. Created menu, established procedures. Hired and trained staff on all procedures including training on Safety Serve.

Park Pharmacy Corporation April 2002-May 2004

* May 04, Company sold; I relocated to run family business.

Human Resources Manager/Employee Relations

Re-established a Human Resources Department after PEO contract cancelled. Reported to CEO with overall responsibility for the Human Resources functions and performance.

* Proactively provided consultation and coaching to executives and general managers on all Human Resources

and Employee Relations issues.

* Assessed manager development initiatives, developed program and facilitated training.

* Hands on administrator of health insurance. Benefits contract compliance and containment management ensured

consistent application of plan’s intent.

* Corporate Recruiter for non-exempt and exempt positions. Responsible for full life cycle recruitment process,

including new progressive orientation and on boarding programs.

* Developed Employee Relations programs, and investigated all alleged company violations.

* Prepared multi-sites pharmacies and Infusion Suite for JCAHO Certification.

Double B Foods, Inc. Nov. 1999-April 2002

Human Resources Manager/Employee Relations

Reporting to the owner and CEO of multi-sites manufacturing facilities established Human Resources Department with overall responsibility for the department performance and maintenance.

* Project management skills used to; work with management in a start-up manufacturing facility, prepare for an

AIB Certification, (American Institute of Baking) at two manufacturing facilities,

* Provided labor relations training, and counseling to management staff to promote positive employee relations.

* Established manager training programs to ensure EEOC and Title VII compliance.

* Investigated alleged violations of company policy and propose appropriate resolution within

legal requirements and company guidelines, resulting in dismissal of all EEOC charges filed for three years.

* Participated in preparing a manufacturing facility for “AIB” (American Institute of

Baking) Certification.

* Implemented risk management, production safety and sexual harassment training programs.

* Managed all areas of Title VII, EEOC, FLSA, ADA, OSHA, TWC and DOT guidelines and regulatory

compliance.

Brinker International, Inc. Mar 1997-Nov. 1999

Benefits Administrator

Administered corporate self-funded and fully insured benefit plans for 60,000 employees.

* Managed HMO, PPO, POS, Dental, Vision, AD&D, FMLA, STD/LTD Service Agreements, Contracts and Summary Plan

Descriptions with providers and corporate attorneys to ensure Federal and State compliance.

* Provided guidance and ongoing benefits education to 65,000 participants’ nation wide.

* Project Team member for open enrollments and introduction of new benefit programs.

* Acclimated, trained and coached the Call Center employees into the Benefits Department.

* Designed, developed and participated in New Hire Benefits Orientation program.

Education:

HIPAA, Compliance Officer Oct. 2002

HRCI, PHR Professional Human Resources Dec. 2001

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